Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
n
- n
Business Analyst skills
n
- n
Understanding of the Contact Center domain
Detailed Job Description
n
Mandatory Skills
n n
- n
5+ years experience
n
- n
Understanding of the Contact Center domain
n
- n
Amazon connect
n
- n
Business Analyst skills
n
n
Responsibilities
n
n
- n
Interact with Business teams to gather Requirements.
n
- n
Interact with Implementation / Support teams to refine requirements
n
- n
Create required documentation to communicate requirements between project implementation and Business Teams.
Minimum Years of Experience 5
Top 3 responsibilities you would expect the Subcon to shoulder and execute
n n
- n
Interact with Business teams to gather Requirements.
n
- n
Interact with Implementation / Support teams to refine requirements
n
- n
Create required documentation to communicate requirements between project implementation and Business Teams.
n
n
n
📌 Contactenter Business Analyst (Melbourne)
🏢 Infosys APAC
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.