Job Description

n

Ready to take the next step in your IT career?

n

n

At efex, no two days are the same. In this role, you’ll join our onPlatinum team on the Gold Coast, supporting a diverse range of clients, working with modern technologies, and developing your skills within a supportive and customer-focused MSP environment. Backed by the scale and opportunities of a national technology provider, you’ll have the chance to learn, grow and build a rewarding IT career.

n

n

Who We Are

n

With over 20 locations across Australia and a strong national presence, efex is one of Australia’s leading managed technology providers. We deliver right-sized solutions across IT, print, communications and security, helping businesses work smarter, stay connected and grow with confidence.

n

n

As part of the efex group, onPlatinum is our Gold Coast-based team, known for delivering exceptional customer service and trusted technology solutions to businesses throughout the region. By combining local expertise and relationships with the resources and capability of a national organisation, we offer the best of both worlds for our clients and our people.

n

n

Our culture is approachable, collaborative and people focused. We build genuine relationships, speak in plain language, and work together to solve problems that make a real difference for our customers.

n

n

The Role

n

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based on the Gold Coast, offering plenty of variety, client interaction and exposure to a broad range of technologies and environments.

n

n

You will:

n

n
- Provide high-quality IT support and exceptional customer service
n
- Troubleshoot and resolve client issues across a range of technologies
n
- Manage service requests and incidents through Salesforce
n
- Maintain accurate ticket notes,



timesheets, and documentation
n
- Apply security best practices across implementations
n
- Work collaboratively with colleagues to deliver seamless service
n

n

n

About You

n

You’ll thrive in this role if you have:

n

n
- Previous MSP or internal IT experience
n
- Strong customer service and client-facing skills
n

n

A solid background in:

n

n
- Workstation troubleshooting
n
- Active Directory and Microsoft 365 support
n
- Backup and recovery processes
n
- Remote monitoring and management tools
n
- Servers, switches, routers, firewalls, and storage
n
- Azure and VoIP solutions
n

n

And personally, you’ll bring:

n

n
- A desire to keep learning and stay across new technologies
n
- A friendly, positive approach to client service
n
- Excellent communication skills
n
- The ability to work in a quick-paced environment while staying organised
n

n

n

What We Offer:

n

n
- Competitive salary: based on skills and experience
n
- Supportive, down-to-earth culture: collaboration and respect are at the core of our team
n
- Birthday leave: celebrate your day, on us
n
- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
n
- Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
n
- Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
n

n

n

Why Join efex?

n

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

n

n

Apply now!

n

n

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

n

📌 Service Desk Analyst (City of Gold Coast)
🏢 EFEX
📍 City of Gold Coast