Company Description Milky Lane is a vibrant hospitality brand where creative food and lively atmosphere come together for a memorable guest experience. Known for its standout burgers, indulgent desserts, and playful cocktails, Milky Lane offers a fun, energetic setting inspired by hip hop culture and interactive entertainment. Guests visit for throwback tunes, good vibes, and social experiences that suit friends, families, and date nights alike.

The venue focuses on delivering an inclusive “wonderland” experience with something for everyone, encouraging guests to relax, celebrate, and rave about their time at Milky Lane.

Role Description The Duty Manager is a full-time, on-site role based at a Milky Lane venue of your choice (Currambine, Elizabeth Quay, Southlands, Bunbury). This role oversees daily venue operations, ensuring smooth service, quality food and beverage delivery, and a welcoming environment that reflects Milky Lane’s brand and culture.

The Duty

Manager leads and supports front-of-house teams, manages shift planning, handles guest queries and feedback, and helps maintain high standards of customer experience.

Key responsibilities include supervising opening and closing procedures, coordinating with kitchen staff, monitoring stock and cleanliness,



and enforcing safety and compliance requirements.

The Duty

Manager also assists with training team members, supporting promotions or events, and communicating with senior management about operational needs and performance.

Qualifications

- Experience in team leadership and people management, with the ability to coach, motivate, and support diverse staff members.
- Sound knowledge of food and beverage service standards, including quality control, presentation, and responsible service of alcohol.
- Ability to manage cash handling, basic reporting, and point-of-sale systems with attention to detail.
- Skills in conflict resolution, problem-solving, and handling guest feedback professionally and calmly.
- Understanding of workplace health and safety and hygiene practices
- Excellent communication and interpersonal skills, with a friendly, approachable manner and a focus on inclusive service.
- Previous experience in a supervisory or duty manager role in hospitality or a similar environment is highly beneficial.
- Availability to work a range of shifts, including evenings, weekends, and public holidays as required.

📌 Duty Manager (City of Stirling)
🏢 Milky Lane
📍 City of Stirling