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21st October, 2026/n Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth /n Your New Company

This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring excellent people and offer a range of roles and development opportunities to support team growth.

Your New

Role

As a Customer Service Representative, your job duties & responsibility include but are not limited to the following: /n /n

- Interact with customers for bookings, pricing, queries, service options, shipment updates

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- Enhance customer experience and foster relationships, improve credibility and create customer loyalty

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- Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met

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- Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers

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- Cargowise Tasks

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- CW Bookings

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- Cargowise Data Entry

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- Liaise with overseas partners & internal colleagues

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- Customer Rate Set up

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- Customer Summary Reports

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- Customer Enquiries

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- Customer Quotations

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- Distribution of incoming emails/documents to various internal departments

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- Customer Courtesy Service Calls

/n What you will need to succeed/n





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- Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.

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- Customer Service Representative experience

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- Cargowise experience

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- Manage Competing External and Internal Priorities

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- Clear Oral & Written Communication Skills

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- Efficient Planning and Organising Skills

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- Effective communications

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- Ability to Work Autonomously, whilst working within a team

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- Diligent and Conscientiousness

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- Willingness to Learn & Grown within Role

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- Adaptable & Flexible to Changing Market Conditions

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- Team Orientated

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- Flexible & Willing to Support Others

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- Genuine, Sincere & Authentic

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- Accountable, Responsible, Takes Ownership

/n What you need to do now/n

/n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710./n

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/n If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion./n

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Please Note:/n

/n People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role./n

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/n We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions./n /n

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📌 Freight Forwarding - Customer Service Representative - BNE new (Brisbane)
🏢 People Group
📍 Brisbane