About the role

Mitchelton Estate is seeking a passionate and professional Front Office Manager to join our team. This is a full-time position that plays a vital role in delivering exceptional guest experiences and managing the smooth operation of our front office operations.

As Front Office

Manager, you will be the face of Mitchelton Hotel, ensuring every visitor receives outstanding service whilst maintaining efficient administrative and operational standards. This role is essential to our mission of providing world-class service and accommodation to our guests.

Key responsibilities

- Oversee daily front office operations, including reception, visitor management and administrative functions

- Lead, manage and supervise Guest Relation staff, ensuring excellent service delivery and team performance

- Develop and implement service standards and operational procedures to enhance guest satisfaction

- Manage guest enquiries, complaints and requests with professionalism and efficiency

- Coordinate reservations, bookings and scheduling for tours, tastings and events

- Maintain and manage front office systems, technology and databases

- Ensure compliance with health and safety standards and company policies

- Handle cash management, billing and financial record-keeping as required

- Collaborate with other departments to ensure seamless guest experiences

- Contribute to marketing initiatives and promotional activities

- Monitor and report on key performance metrics and guest feedback

What we're looking for





- Proven experience in front office or guest services management, ideally within the hospitality, tourism or wine industry

- Strong leadership skills with the ability to motivate and develop team members

- Excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service

- Proficiency in front office management systems and Microsoft Office applications

- Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment

- Knowledge of hospitality industry practices and standards

- Problem-solving skills and the ability to handle challenging situations with grace and professionalism

- Sound organisational and time management abilities
- A commitment to maintaining high standards of cleanliness, presentation and professional conduct

- Experience with booking systems, reservation management or event coordination is desirable

- Knowledge of wine or the wine tourism industry would be advantageous

- Applicant must be able to work varying shifts including weekends and evenings

Apply now

If you are an experienced hospitality qualified with a passion for front office management and delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Front Office Manager position at Mitchelton Estate.

📌 Front Office Manager (Nagambie)
🏢 Mitchelton Wines
📍 Nagambie