Job Description

Senior Customer Success ManagerAbout Usn

At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

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We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

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Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.

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If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
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About the Role

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Are you customer-centric, an experienced relationship-builder and passionate about the travel industry?

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We are looking for an experienced Customer Success Manager to oversee a dedicated portfolio which includes a diverse range of tour and activity operators. You’ll be responsible for building meaningful relationships and helping them find long-term value with our solution and services.

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This isn’t your first time doing this role. You know what it means to deliver for a client and have a history of getting your objectives accomplished.

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We are open to candidates in the following locations: Sydney

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Employment Type: Full-time, 12-month fixed-term contract (maternity leave coverage).



Candidates must have valid work authorisation for at least the next 18 months.

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What you will do

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- Build and maintain solid relationships with top tier accounts in your assigned portfolio.
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- Drive customers’ growth by identifying opportunities to optimize online sales conversions through various channels.
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- Build a deep understanding of customers’ business goals and outcomes to deliver top-notch product support, consultation and guidance.
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- Engage customers through proactive outreach to share business-building ideas, product updates and configuration best practices.
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- Monitor and forecast account performance to identify underperformance as well as opportunities for growth and expansion.
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- Proactively monitor customer health on an ongoing basis to mitigate churn.
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- Exemplify what it means to be a Customer Success Manager and help raise the bar for the whole team.
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- Mentor and develop newer team members, and improve playbooks and processes.
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- Be an expert on our platform to drive adoption, and be able to speak to the competitive landscape.
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- Work closely with our Sales team and Onboarding Specialists on key strategic accounts to ensure adoption and engagement.
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- Collaborate with stakeholders across departments to share the voice of the customer, with the goal of improving the overall customer experience.
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What we are looking for

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- 3-5+ years of experience in account management, sales, support, technical, project management or an equivalent role.
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- A track record of exceeding expectations and achieving great outcomes for your clients.
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- Engaging oral and written communication skills, with the ability to conduct strategic business discussions.
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- Strong organisation skills and exceptional follow-through.
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- Interest or experience in the tourism, travel or SaaS industries.
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- A customer-obsessed mindset, aligned with an overall business focus.
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- The ability to execute strategic and meaningful customer interactions.
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- A willingness to go above and beyond, adapt and be flexible.
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- A love of team collaboration and knowledge sharing, and a willingness to keep learning.
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Bonus points for

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- Experience with Rezdy, Checkfront, HubSpot, Zendesk, JIRA or Google Workspace.
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- Knowledge of travel tech, including OTAs, resellers and reservation technology providers.
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Here’s what you can expect:

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- High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
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- Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
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- One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
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- Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
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- Progress with purpose: We move rapid, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
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You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

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We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

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📌 Senior Customer Success Manager (Sydney)
🏢 Rezdy
📍 Sydney