Job Description

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ESS Manages all aspects of large-scale accommodation facilities or “villages” for remote works, providing the essential comforts such as a hot meal, a clean bed, freshly laundered workwear to health and wellness facilities for those working away from home.

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THE POSITION

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Client & Business Management

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- Build and maintain strategic client relationships.
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- Conduct regular business reviews and manage contract retention plans.
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- Drive client satisfaction through service improvements and innovation.
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- Support sales, tender activities, and business growth opportunities.
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- Oversee subcontractor performance and compliance.
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Commercial & Retail Performance

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- Improve service quality through customer feedback and satisfaction surveys.
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- Develop retail and merchandising strategies to maximise sales and profitability.
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- Manage Bar & Retail P&L; performance through pricing and commercial reviews.
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- Identify opportunities to increase revenue, volume, and margins.
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Financial Management

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- Lead budget preparation and financial performance reviews.
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- Achieve budget targets and control operating costs.
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- Ensure accurate client billing and debtor management.
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- Drive cost control initiatives and continuous improvement.
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Leadership & People Management

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- Collaborate and influence across operational and support teams.
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- Foster a positive workplace culture.
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- Support employee development, retention, performance management, and recognition.
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- Promote diversity and inclusion.
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Safety, Compliance & Sustainability

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- Champion Health, Safety, Workplace and Quality (HSEQ) standards.
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- Ensure compliance with legislative and organisational requirements.
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- Promote Compass Group's safety culture and environmental initiatives.
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- Implement risk mitigation and continuous safety improvements
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THE PERSON

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- Significant industry leadership experience (minimum 4-5 years)
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- Strong understanding of HSE principles and workplace legislation.
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- Demonstrated client relationship and stakeholder management skills.
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- Ability to identify contract retention and business development opportunities.
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- Strong systems and commercial acumen.
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- Capacity to provide senior leadership coverage when required.
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- Business or degree qualifications.
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- Contract management experience.
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- Senior-level culinary experience.
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THE BENEFIT

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As a Team Member with Compass Group, you will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits;

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- Immediate access to 100+ retail discounts accessible from your mobile
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- Multiple salary packaging options to help your dollar go further
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- Health and wellbeing employee benefits to help look after you
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- Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.
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Diversity & Inclusion

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We value the unique backgrounds, experience, and abilities of all our employees. ESS and Compass Group are committed to creating inclusive workplaces where everyone feels respected, valued, and empowered.

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We welcome applications from people of all backgrounds, ages, sexual orientations, gender identities, and abilities, including Aboriginal and Torres Strait Islander peoples.

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📌 Manager - Key Accounts (Perth)
🏢 Compass Group
📍 Perth