ABOUT BRUNNINGS

Brunnings is a wholesale supplier of garden products, including potting mixes, soils, mulches, manures, composts, fertilisers and the GO Organics range. Our WA branch supplies major hardware and garden retailers, grocery and independent stores, and co-ops across Perth and regional WA.

ABOUT THE ROLE

We are looking for an organised, customer-focused Internal Sales and Administration Officer to join our WA team. Internal sales is the main focus. You will be a key phone and email contact for our customers, turning enquiries into orders, following up promotional quotes and helping existing accounts grow.

You will also keep the sales administration running smoothly, from order entry and the weekly stock report to invoice queries and delivery bookings. No two days are the same, and you will work closely with customers, stores, carriers and our head office.

KEY RESPONSIBILITIES

Internal sales and customer service

· Respond to customer enquiries by phone and email promptly and professionally.

· Take and process customer orders accurately, from receipt through to delivery.

· Provide product, pricing and availability information.

· Follow up enquiries and look for chances to grow existing accounts.

· Respond to new-customer enquiries and help win new business.

· Prepare and email trade flyers and monthly specials to customer lists.

· Use Phocas sales reporting to track customer and store sales and target follow-ups.

· Support our head office with customer information.

· Work to a sales budget





Administration

· Manage a busy inbox and enter customer purchase orders.

· Maintain the weekly stock report (Excel / Google Sheets), tracking pallets against stock on hand.

· Resolve invoice and credit queries with customers, stores and head office.

· Book retailer delivery slots and regional pallet freight, and help prepare delivery runsheets.

· Help reconcile freight and pallet invoices at month end and keep records and files organised.

· Support in-store merchandising activity, e.g. collating store photos and liaising with merchandisers.

· Utilise AI to help manage tasks

ABOUT YOU

· Experience in administration, internal sales or customer service, ideally in wholesale..

· A confident, friendly phone and email manner, and you enjoy following things through to a sale.

· Highly organised with strong attention to detail, and able to juggle changing priorities.

· Valuable Excel skills and comfortable with Microsoft 365 (Outlook, OneDrive, SharePoint). Quick to learn new systems such as Phocas.

· Experience dealing with major retail accounts, freight bookings or order processing is a bonus.

· Current driver’s licence

· Full Australian working rights.

· Willingness to learn and work with AI

WHAT’S ON OFFER

· Salary of $70,000+ super

· Monday to Thursday 8:00am – 4:00pm, with an early 1:30pm finish on Fridays.

· A varied role combining sales, customer contact and administration.

· Training / onboarding

📌 Internal Sales and Administration Officer (Wangara)
🏢 Important Group
📍 Wangara