Kaliba are partnering with a Melbourne based Managed Services Provider, supporting small to medium organisations across Victoria and interstate. With decades of operation behind them, this business is known for delivering end-to-end IT solutions and building long-term, trusted client relationships (particularly within the not-for-profit sector).

Salary: $80,000 - $85,000 + super

Location: Melbourne south-eastern suburbs

Why this role?

This is a great chance for someone who:

- Enjoys working closely with clients and genuinely helping them succeed
- Likes problem-solving and talking through solutions with people
- Prefers working locally rather than commuting into the CBD
- Values work–life balance and being close to home
- Wants to be part of a small, friendly team with no corporate politics
- Is keen to grow, learn, and have a real impact in a growing business

The role The primary focus of this position is project delivery , while also supporting the service delivery team with escalated L2 issues. You’ll be involved in:





- Designing and delivering customer IT projects
- Handling complex support escalations
- Onsite client visits when required
- Ensuring services meet agreed SLAs
- Maintaining accurate documentation, ticket updates, and timesheets
- Working independently while staying highly client-focused

Skills & experience
- 3+ years’ experience in IT support or project-based roles
- Prior experience in an MSP or multi-client environment

Strong understanding of:
- Microsoft 365 (including complex migrations)
- Azure & AWS environments
- Exchange & SharePoint migrations
- Networking, VoIP, printers, and business applications
- Experience with ticketing systems, RMM and PSA tools

Nice to have:

- Microsoft certifications (MCP, MCSA, MCSE) ITIL / ITSM

Other requirements
- Valid driver’s licence
- Current National Police Check
- Working With Children Check

📌 IT Project Technician (Melbourne)
🏢 Kaliba
📍 Melbourne