Service Supervisor - Plumber or Refrigeration Technician or Electrician

Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

Why work for Rheem?

- Work within the Perth metropolitan area.
- Be allocated a fully maintained Nissan Navara Ute.
- Be provided with specialised tools and equipment + Laptop + uniform.
- Discounts on Rheem products.
- Access to our Employee Assistance Program and Safety and Wellbeing initiatives.

About the role

An opportunity has become available for a Supervisor to join our WA Service team based in Welshpool. Reporting to the WA Service Manager you will be responsible for a team of 5 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.

You will:

- Ensure all field service work is carried out in an effective and effective manner
- Assist and support technicians resolving service technical difficulties
- Conduct regular site visits,



monthly meetings and help resolve dispute/customer complaints
- Quote major types of installation work for Rheem Products
- Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
- Report Product faults to the Service Manager and relevant stakeholders
- Ensure that field staff levels meet the desired requirements for service call demands
- Provide support and liaise with Service Agents including regular visits for training
- Carry out regular inspections of general service vehicles
- Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures

About you

We are looking for someone who is committed, motivated, energetic, and reliable. You will ideally have:

- Trade qualifications in either Refrigeration or Plumbing
- Additional electrical licence or at minimum a Restricted Electrical licence
- People leadership experience
- Comfortable with the use of electronic communication/information devices.

As you progress through the process, you will be required to complete a pre-employment medical in addition to background and reference checks.

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📌 Service Supervisor - Plumber or Refrigeration Technician or Electrician (Brisbane)
🏢 Rheem Australia
📍 Brisbane