About the role

ENT Launceston is seeking a dedicated Medical Receptionist to join our team on a part-time basis. This role is based in Launceston TAS 7250 and is essential to the smooth operation of our medical practice.

As Medical

Receptionist, you will be the first point of contact for our patients, providing exceptional customer service whilst managing administrative tasks that keep our practice running efficiently. This position plays a vital role in creating a welcoming environment and ensuring that our patients receive outstanding care from the moment they walk through our doors.

What you'll be doing

- Greeting patients in a warm and professional manner upon arrival at the practice

- Managing patient check-in and check-out procedures using medical practice software systems

- Scheduling appointments and managing the appointment diary to optimise clinic flow

- Processing patient payments and handling billing enquiries

- Maintaining accurate and confidential patient records in compliance with privacy regulations

- Answering telephone enquiries and directing calls appropriately

- Preparing consultation rooms and ensuring the practice environment is clean, tidy and welcoming

- Assisting with administrative tasks such as filing, data entry and correspondence

- Supporting clinical staff as required with routine practice tasks

What we're looking for

- Previous experience working as a receptionist in a medical or healthcare setting, or demonstrated ability to quickly learn medical administration procedures

- Excellent communication skills, both written and verbal, with the ability to interact professionally with patients, staff and healthcare providers

- Strong organisational skills and the ability to manage multiple tasks simultaneously in a busy environment

- Proficiency in using computer systems and medical practice software,



or willingness to train on these systems
- A caring and empathetic approach to patient care with a commitment to maintaining patient confidentiality

- Attention to detail and accuracy in record-keeping and administrative tasks

- Ability to work effectively as part of a team and support colleagues

- Flexibility and reliability, with a qualified approach to timekeeping and attendance

- Desirable: Knowledge of medical terminology and understanding of ENT (Ear, Nose and Throat) services

What we offer

At ENT Launceston, we value our staff and are committed to creating a supportive workplace environment.

We offer part-time working arrangements that provide flexibility to suit your lifestyle. We foster a collaborative team culture where every member is appreciated and supported in their role. You will have the opportunity to develop your skills in medical administration and gain experience working in a specialised healthcare setting. We believe in treating our team members with respect and professionalism, and we provide an inclusive workplace where you can take pride in the work you do.

About us

ENT Launceston is a specialist ear, nose and throat medical practice dedicated to providing high-quality healthcare to the Launceston community. We are committed to delivering compassionate, professional care and maintaining the highest standards of medical practice. Our team is driven by a passion for patient wellbeing and a commitment to excellence in everything we do.

We pride ourselves on creating a welcoming environment where patients feel heard and supported, and where our staff can thrive in a collaborative and respectful workplace.

If you are interested in joining our team and would like to apply for this position, please submit your application including your CV and a cover letter. We look forward to hearing from you.

📌 Medical receptionist (Launceston)
🏢 ENT Launceston
📍 Launceston