Benefits

- Flexible hours to support your life outside of work.

- An emotionally healthy workplace that promotes your well-being.

- A warm, social work environment where laughter is welcome.

- Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven!

- High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes remove much of the guesswork from your day.

- Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to the workday.

- Plenty of public transport options – just a quick tram ride from the city.

Job Overview

Reporting to the Office Manager, we’re seeking two customer service professionals (permanent part time & casual) who take pride in their work and have a superhero level of empathy for patients.

You’ll work alongside some of the loveliest people, including a team of six other front desk staff, 16 GPs, three nurses, two Office Managers, and a Practice Manager.

If you can handle busy situations with a smile and the patience of a saint, we’d love to hear from you.

Key Responsibilities

- Provide an OUTSTANDING level of service; you’ll play a vital role in helping every patient access first-class healthcare seamlessly.

- Greet patients, schedule appointments, and maintain records and accounts as required.

- Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.





- Process payments.

- Obtain medical reports and records from external practices and businesses as required.

- Handle incoming and prepare outgoing emails, faxes, and post.

- Maintain the appearance of the clinic.

Essential Skills and Attributes

- Previous experience in a medical reception, administration, or customer service role.

- Experience using Best Practice software or similar medical software, and ideally HotDoc.

- IT proficiency with Windows-based software, including Word and Excel.

- Excellent interpersonal and communication skills (both written and verbal).

- Ability to work productively in a team environment while also working independently.

- You can communicate effectively with a diverse range of people.

- Prioritisation and organisational skills.

- A willingness to learn new skills on the job.

- An understanding of medical terminology is desirable.

- Multitasking skills.

- An appreciation of diversity and inclusiveness.

To be considered for the position, you must:

- Hold a current Working with Children Check.

- Have some customer service experience.

- Have a recent National Police Check or be willing to apply for one.

- Be an Australian citizen or permanent resident, or a New Zealand citizen.

Click APPLY NOW to join the team!

Please note: We’ll only consider applications that include a cover letter & CV. We’ll only contact shortlisted applicants.

WE WON’T RESPOND TO RECRUITMENT AGENCY ENQUIRIES

📌 Medical Receptionist - Perm Part Time & Casual Roles (South Melbourne)
🏢 Doctors Of South Melbourne
📍 South Melbourne