About Auxus

Auxus is a premium concierge and workforce solutions business, part of the Glad Group. We deliver meaningful experiences for some of Australia's most respected organisations, including government departments, corporate clients, and high-profile venues, through people who take genuine pride in what they do.

Our teams work behind the scenes to make things run smoothly, and our people are the reason it works. We invest in the right hires, support them properly, and build careers that last.

Primary Purpose

This role keeps every site in Commercial Portfolio NSW running to what the contract says: rostered, trained, covered when someone is away, and the client told early when something has gone wrong. You'll lead the concierge team day to day and be the first point of escalation for anything they can't settle at the desk.

Snapshot of Your Day

- You'll lead and coach the concierge team across your sites, spot where performance can lift, and track it against the KPIs
- You'll plan the roster and cover leave, working with the operations team so no site is left short, including stepping onto a desk yourself when it's needed
- You'll know every site and client, and working with a diverse and talented team
- You'll be the first point of escalation for your team and for complex enquiries, and build working relationships with the client and stakeholders at each site

About You

You bring

- Supervisory experience in facilities,



hospitality, workplace services, hotels or a concierge team
- Leadership that brings people with you and holds a standard, including the hard conversations
- The organisation to run several sites at once and manage your own week at short notice
- Clear, skilled communication, written and in person, including with client contacts
- Intermediate to advanced Excel and Microsoft Office
- A current police check, and first aid and emergency warden accreditation or willingness to be trained. A qualification in business or hospitality management is an advantage

You're at your best when the day is varied and you're the person others rely on to keep it moving.

Why Join Auxus

- Full-time, Monday to Friday, across a client sites and head office – manage your own time and calendar
- Ongoing training and development
- An employee rewards and recognition program, plus an Employee Assistance Program
- Career pathways across Auxus and the wider Glad Group

We're a company that's been building careers in this industry for over three decades, and takes that seriously.

Auxus is an Equal Opportunity Employer and is committed to genuine action toward Reconciliation. We welcome applications from all people, including Aboriginal and Torres Strait Islander candidates. You'll need full working rights in Australia to be eligible.

📌 Operations Manager - NSW (Sydney)
🏢 Auxus
📍 Sydney