Job Description

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Apex Building Products in Helensvale is seeking a motivated person to join our internal sales & customer service team!

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Responsibilities

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- Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing, availability and order status
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- Assisting customers with product selection, recommendations, and technical inquiries
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- Processing of complex customer orders accurately and efficiently in SAP
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- Collaborate with the sales team to support sales initiatives, provide quotes and prepare sales orders
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- Build and maintain strong relationships with customers
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- Maintain accurate and detailed records of customer interactions, transactions, and communications in our CRM
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Skills & Experience

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- 2 years of experience in customer service, sales support, or related roles
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- Great attention to detail and ability to enter complex customer orders accurately into our systems
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- Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential
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- Proven track record of delivering excellent customer service and resolving customer issues effectively
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- Self-driven worker that also works well as part of a team
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- Excellent communication, interpersonal and negotiating skills
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- Strong computer skills, knowledge of SAP is a plus
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Conditions & Benefits

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- Full-time permanent position, Monday to Friday
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- Excellent career prospect with growth potential
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- Join a dynamic achievement driven team
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- Strong company, strong future
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About the company

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Apex Building Products is part of the Apex Steel Group, one of Australia’s largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

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Join our team and be a part of our continued success!

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All applications to be submitted through SEEK or our recruitment platform (Please do not call the office to enquire about the role).

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📌 Customer Service Representative (City of Gold Coast)
🏢 Apex Steel Group
📍 City of Gold Coast