Job Description

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Are you an organised, customer-focused administrator who thrives in a fast-paced environment?

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This is an exciting opportunity to join one of Australia’s leading insurance repair and restoration builders and become part of our Make Safe team. Ambrose Construct Group are seeking a motivated and proactive individual to provide administration and coordination support to our Make Safe Supervisors.

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You’ll play an important role in delivering exceptional service to our clients and their customers, coordinating appointments, communicating with trades and helping ensure urgent Make Safe works progress smoothly.

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This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, team-focused environment. Previous construction or insurance experience is highly regarded, but not essential.

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The role:

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- Schedule and maintain Make Safe trade, customer and estimator appointments.
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- Triage new Make Safe and specialist report jobs with customers and assist with progressing minor Make Safes when required.
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- Review and follow up trade reports, ensuring information is accurate before submission to our clients.
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- Liaise with trades regarding attendance times, appointments, reports and job requirements.
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- Complete audits on Make Safe jobs and provide timely updates to our clients.
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- Provide day-to-day administration support to our Make Secure Supervisors and wider team.
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- Build and maintain positive relationships with clients, customers and contractors throughout the insurance claim process.
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- Answer incoming calls from clients, customers, contractors and internal staff, providing assistance or directing enquiries to the appropriate Supervisor.
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Highly desirable characteristics & skills:

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- Previous administration experience is essential, with construction, insurance or trade knowledge highly regarded but not essential.
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- Strong verbal and written communication skills with a professional and caring approach to customer service.
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- Strong computer skills, including Microsoft Office, with the ability to confidently learn new systems.
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- Excellent organisation, time management and multitasking skills with strong attention to detail.
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- Ability to prioritise workloads and manage competing deadlines in a fast-paced workplace.
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- A proactive, can-do attitude and willingness to contribute to a successful, KPI-driven team.
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- Flexible and adaptable approach, with the ability to embrace changing processes and client requirements.
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- Commitment to consistently delivering high-quality outcomes and exceptional customer service.
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- Flexibility to assist outside normal working hours, including after-hours phone calls when required.
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What Ambrose Construct Group offers:

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- Attractive monthly bonus system based on performance.
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- Exciting career growth opportunities within the role and Ambrose Construct Group.
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- A supportive, safe and passionate team culture.
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- Access to our Employee Assistance Program.
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- $2,000 referral reward for successful candidate referrals.
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- Comprehensive induction and ongoing professional development.
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- Modern office facilities and resources.
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- Staff engagement initiatives, including fortnightly morning tea and monthly BBQs.
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Ambrose Construct Group is an equal chance employer. We celebrate diversity and are committed to creating an inclusive work environment.

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Please note: Only shortlisted applicants will be contacted.

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If you’re organised, proactive and ready to become part of a supportive Make Safe team, apply now!

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📌 EOL Make Safe Coordinator (Sunshine Coast)
🏢 Ambrose Construct Group Pty
📍 Sunshine Coast