About the role: The Queensland Manager Role is a hybrid role that splits time between running the showroom and getting out to meet architects, interior designers and other high-end trade clients, building relationships that turn into specified projects. It suits someone who’s equally comfortable on the showroom floor and in a client’s studio, and who wants to help build a premium European brand portfolio in a growing market.

Showroom and Customer Experience

- Run the Fortitude Valley showroom, ensuring it reflects the brand and is presented to a high standard at all times

- Deliver a premium experience to retail and trade clients, and handle escalated enquiries, complaints and feedback

- Maintain visual merchandising, product displays and showroom presentation, including updates for current ranges and seasons

- Plan and host showroom events and trade evenings with management to build visibility and bring clients in

- Support social media and marketing activity for the Queensland market

- Monitor showroom sales performance and act on opportunities to lift results

Trade Business Development

- Build and manage a pipeline of high-end trade clients across Queensland, including architects, interior designers, landscape architects, builders, developers and hospitality venues





- Identify, approach and win new trade accounts through practice visits, product presentations and CPD-style sessions

- Grow specification of our brands (Tectona, Sika-Design, Fermob, Unopiù) into residential and commercial projects

- Manage trade enquiries from brief through to quote, order and delivery, working with the operations team on lead times and logistics

- Track project opportunities early and follow up consistently to convert specifications into orders

- Represent Classic with a Twist at industry events, trade networking and showroom launches

- Gather market intelligence on competitors, pricing and upcoming projects and report back to management

- Meet agreed trade sales, new account and pipeline targets

Team and Operations

- Lead, train and support showroom staff and casuals so the showroom runs smoothly on days you’re in the field

- Coordinate rosters to ensure appropriate cover across the week

- Build team product knowledge and sales capability across all brands

- Maintain accurate customer, quote and order records in Cin7 and the CRM

- Report regularly to the Managing Director on sales, pipeline and showroom performance

📌 Queensland Showroom and Business Development Manager (Fortitude Valley)
🏢 Classic With A Twist
📍 Fortitude Valley