Pumicestone Physio & Sport in Caloundra is looking for an experienced, organised and proactive Reception Manager to join our team at our family-owned and operated allied health clinic in Caloundra.

We are seeking someone who can confidently oversee reception operations, support our practitioners and help ensure the smooth day-to-day running of the clinic. This is a hands-on role suited to someone with previous management experience, strong administrative skills and a solid understanding of the operations of a private allied health practice.

Hours and availability

This position offers approximately 20–30 hours per week, with flexibility in the weekly schedule. Applicants must be available to work across all 5 business days of the week (closed on weekends), as shifts will vary and may include shorter half-day shifts as well as longer shifts. Availability across every day is a must to accommodate the clinic's roster requirements.

Essential requirements

Applicants must have:

- Private allied health experience: Previous experience working in a private allied health practice is essential.
- ** Advanced computer skills are essential, with the ability to confidently navigate multiple software systems and manage digital administrative tasks efficiently.
- Practice management software: Experience using PracSuite or similar medical practice management software.
- Xero experience: Confidence using Xero for bookkeeping and financial administration.
- Management experience: Previous experience in a managerial or supervisory role, ideally overseeing reception or administrative operations.
- Accounts management: Experience monitoring accounts, identifying overdue payments, following up outstanding invoices,



resolving billing discrepancies and ensuring payments are processed correctly.
- Reliable transport: A current driver's licence and access to a reliable vehicle.
- Flexible availability: Availability across all five days of the week, with the ability to work a variable roster of shorter and longer shifts.

The ideal candidate We are looking for someone who is:

- Highly organised, reliable and able to manage competing priorities.
- Confident communicating with patients, practitioners and external providers.
- Proactive in identifying and resolving administrative and operational issues.
- Comfortable taking responsibility, working independently and supporting a team.
- Qualified, approachable and committed to providing excellent patient service.
- Detail-oriented, particularly when handling accounts, billing and confidential patient information.

Someone with experience dealing with the following third party providers will also be looked upon highly:
- Aged care
- WorkCover
- NDIS
- Insurance
- Medicare

About the role As A Reception Manager, you will help oversee the daily operations of our busy allied health reception, including patient bookings, inbound and outbound calls, managing emails, reception rostering, practitioner schedules, accounts and payment follow-ups, administrative processes and supporting the wider team.

If you have the experience, initiative and flexibility we are looking for, we would love to hear from you.

To apply: Please submit your resume and a brief cover letter to Helana outlining your relevant experience and availability: [email protected]

- For further information on the role please email or call the clinic 07 5437 3811

Pay: From $38.00 per hour Expected hours: 20.0 – 30.0 per week

Work Location: In person

📌 Reception Manager (Caloundra)
🏢 Pumicestone Physio u0026 Sport
📍 Caloundra