We are seeking an experienced and commercially minded Regional Parts & Service Manager to join our Aftersales team. In this field-based role, you will partner with our Dealer Network to drive performance across Customer Experience, Parts & Accessories, Service Operations, Warranty and Technical Support.

This is an exciting opportunity for an automotive professional who enjoys building strong dealer relationships, solving operational challenges and delivering measurable business results.

About the Role

Reporting to the National Field Operations Manager, you will act as the primary Aftersales representative across your assigned region, providing strategic and operational support to Kia dealerships.

You will be responsible for driving dealer performance, improving customer satisfaction outcomes, supporting aftersales growth, and ensuring Kia processes and standards are consistently achieved.

As Kia's regional structure evolves, there may also be future opportunities to provide leadership and coaching to State Dealer Performance & Service Managers.

Key Responsibilities

Dealer Performance & Relationship Management

- Build strong and trusted partnerships with Dealer Principals, General Managers, Service Managers and Parts Managers.

- Analyse dealer performance and identify opportunities to improve operational efficiency, profitability and customer outcomes.

- Develop and execute regional action plans aligned to Kia Australia's strategic objectives.

- Provide regular reporting and insights on dealer performance, risks, opportunities and improvement initiatives.

Customer Experience (CX)

- Drive achievement of Net Promoter Score (NPS) targets across the region.





- Support dealerships in improving customer experience processes and outcomes.

- Assist in resolving complex customer concerns and escalations when required.

- Facilitate performance reviews with dealership leadership teams.

Parts & Accessories

- Drive regional Parts & Accessories sales growth and achievement of business targets.

- Support dealers with inventory management, stock control, ordering practices and promotional campaigns.

- Identify opportunities to increase accessory penetration and aftersales revenue.

- Encourage collaboration between dealership Parts, Sales and Service departments.

Service, Warranty & Technical Operations

- Support dealer compliance with warranty processes and claim procedures.

- Coordinate and monitor dealership participation in technical and non-technical training programs.

- Assist dealers with service campaign and recall performance.

- Partner with Field Technical Specialists to resolve technical concerns and improve diagnostic capability.

- Conduct warranty and operational audits to ensure adherence to Kia standards.

Operational Excellence

- Review dealership facilities and operational standards.

- Present at dealer meetings, service forums, CX workshops and regional events.

- Work closely with Head Office functions to communicate key updates and drive continuous improvement initiatives.





About You To be successful in this role, you will bring:

- Extensive experience within the automotive industry, either OEM/manufacturer or dealership environments.

- Strong knowledge of vehicle service operations, parts operations, warranty administration and dealer network management.

- Technical qualifications or a strong automotive technical background.

- Experience influencing stakeholders at all levels, from frontline staff through to Dealer Principals.

- Strong analytical and problem-solving capabilities.

- Excellent communication, presentation and relationship-building skills.

- Intermediate to advanced Microsoft Office skills.

- A current driver's licence and willingness to travel regularly within your assigned region.

What We're Looking For

You'll thrive in this role if you are:

- Customer focused and commercially driven.

- A strong relationship builder.

- Comfortable analysing performance data and translating insights into action.

- Able to navigate complex operational issues with confidence.

- Passionate about helping dealers succeed and delivering exceptional customer experiences.

Why Join Kia Australia?

- Join one of Australia's leading automotive brands.

- Play a key role in influencing dealer and customer outcomes.

- Work alongside a high-performing and collaborative Aftersales team.

- Career development opportunities within a growing organisation.

- Competitive salary package, vehicle allowance and additional benefits.

If you're an experienced automotive aftersales qualified ready to make a genuine impact across a dealer network, we'd love to hear from you.

📌 Regional Parts and Service Manager (Central Region) (Melrose Park)
🏢 KIA Motors
📍 Melrose Park