Residential Care Officer

Pro Care Assist Support Services Pty Ltd Employment Type: Full time

Location: Sydney, NSW

Salary: $75,000 – $85,000 per year + superannuation, depending on qualifications and experience

About Pro Care Assist

Pro Care Assist Support Services is a disability and community care provider committed to delivering high-quality, person-centred support to people with disability. We focus on supporting participants to live safely, independently and with dignity while exercising choice and control over their lives. Our approach is based on respect, inclusion, independence and individualised care.

We are currently seeking a compassionate, reliable and experienced Residential Care Officer to join our team and provide high-quality support to participants living in residential and supported accommodation settings.

About the Role

As a Residential Care Officer, you will provide direct care, supervision and individualised support to people with disability in a residential environment. You will work closely with participants to understand their individual needs, abilities, goals and support requirements and assist them with daily living, personal development, community participation and maintaining their overall wellbeing.

This is a hands-on position suited to someone who is passionate about supporting people with disability and is comfortable working with participants who may have complex or changing support needs.

Key Responsibilities

Your responsibilities will include:

- Provide day-to-day care, supervision and support to participants living in supported residential accommodation.
- Work with participants to understand their individual needs, abilities, preferences, goals and support requirements.
- Implement individual support plans, care plans, behaviour support strategies and other approved support programs.
- Assist participants with activities of daily living, including personal care, hygiene, grooming, dressing, toileting, meal preparation and household activities where required.
- Support participants to develop and maintain independent living and daily life skills.
- Encourage participant choice, control, independence and involvement in decisions affecting their everyday lives.
- Assist participants to engage in social, recreational, educational and community-based activities.
- Support participants to access health appointments, community services and other relevant supports.
- Observe and monitor participants' physical, emotional, behavioural and social wellbeing.
- Identify and report changes in a participant's health, circumstances, behaviour or support requirements.




- Implement positive behaviour support strategies in accordance with approved behaviour support plans where applicable.
- Respond appropriately to incidents, emergencies and behaviours of concern in accordance with organisational procedures.
- Provide practical guidance and emotional support while maintaining professional boundaries.
- Maintain accurate and timely progress notes, case notes, incident reports and other participant documentation.
- Participate in the review of individual support plans and provide feedback regarding participants' progress and changing support requirements.
- Communicate effectively with participants, families, carers, guardians, support staff, managers, health professionals and allied health providers.
- Work collaboratively with Support Workers and other members of the care team to ensure consistent delivery of individual support plans.
- Promote and protect participants' dignity, privacy, safety and wellbeing.
- Maintain a safe, respectful and inclusive residential environment.
- Comply with NDIS Practice Standards, safeguarding requirements, Work Health and Safety requirements, organisational policies and relevant legislation.
- Maintain participant confidentiality and handle personal information appropriately at all times.

Qualifications and Experience

To be considered for this position, applicants should have:
- Minimum Diploma of Community Services, Disability, Individual Support, Welfare, Residential Care or another relevant qualification, or equivalent relevant experience.
- Previous experience working within disability support, residential care, supported accommodation or community services.
- Experience providing person-centred support and implementing individualised support plans.
- Experience supporting people with complex needs and/or behaviours of concern will be highly regarded.
- A sound understanding of person-centred and strengths-based practices.
- Understanding of the NDIS, duty of care, dignity of risk, safeguarding and incident reporting requirements.
- Strong written communication skills and the ability to maintain clear and accurate participant documentation.
- Excellent interpersonal and verbal communication skills.
- Demonstrated empathy, patience, professionalism and cultural sensitivity.




- Ability to work independently as well as collaboratively within a multidisciplinary team.
- Good organisational and time-management skills.
- Basic computer literacy and confidence using electronic care and documentation systems.

Essential Requirements

Successful applicants will be required to hold or obtain the relevant worker clearances and certifications for the role, including:
- Current NDIS Worker Screening Check
- Current Working with Children Check, where applicable
- Current First Aid and CPR certification
- Relevant police/background checks as required
- Valid Australian driver's licence, where driving is required as part of the role
- Appropriate Australian working rights

Applicants must also be willing and able to work within the operational requirements of residential disability services, which may include a flexible roster.

What We Offer

At Pro Care Assist Support Services, we offer:
- A supportive and professional working environment
- Full-time employment with competitive remuneration
- Ongoing training and professional development opportunities
- Support from an experienced disability services team
- Opportunities to develop your skills within the disability and community services sector
- Meaningful work supporting people with disability to achieve greater independence and quality of life

How to Apply

If you are a compassionate and experienced care professional who is passionate about supporting people with disability to live safely, independently and with dignity, we would love to hear from you. Please submit your current resume and a brief cover letter outlining your relevant qualifications and experience.

Only shortlisted applicants will be contacted for an interview.

Application Questions

Please include the following screening questions with the advertisement:

1. Do you currently have full Australian working rights?
2. What relevant qualification do you hold in Community Services, Disability, Individual Support, Welfare or a related field?
3. How many years of experience do you have working in disability, residential care or supported accommodation?
4. Do you currently hold a valid NDIS Worker Screening Check?
5. Do you currently hold a valid First Aid and CPR certificate?
6. Do you have experience supporting participants with complex needs or behaviours of concern?
7. Do you hold a current Australian driver's licence?
8. Are you available to work a flexible roster, including evenings, weekends and public holidays where required?

Job Type: Full-time Salary: $75,000 – $85,000 per year + superannuation

Work Location: In person

📌 Residential Care Officer (Townsville)
🏢 Pro Care Assist Support Services
📍 Townsville