Who We Are

Ethos Building & Restoration is a trusted and established insurance building and restoration provider, recognised for our innovation, commitment to sustainability and exceptional customer service. We specialise in domestic, strata, commercial and complex claims, delivering integrated make-safe, restoration and building repair services. With established operations across Victoria and Queensland and a growing presence in New South Wales, we work closely with insurers, loss adjusters and other industry partners to deliver responsive, consistent and high-quality outcomes throughout the claims journey.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.

If you are seeking a career, are prepared to be truly challenged and want to work within a high performing team with like-minded individuals, then please reach out to us.

The Role

- Work closely with National Restoration Manager, Construction and Estimating Managers to ensure cohesion and effectiveness between all teams
- Coordinate, scope, estimate, plan and resource restoration works, ensuring adherence to timeframes, budgets and OH&S; requirements
- Develop project schedules, holding internal team and external contractors accountable for quality and timeliness of restoration works, delivering customer and project outcomes
- Manage daily toolbox meetings with internal team, ensuring technicians are set up and ready for scheduled works
- Prepare financial estimates, budgets and forecast management to ensure that the project is budgeted and costed accurately
- Oversight of inventory and asset/equipment management
- Coordinate restoration and make safe works on all types of claims (major and complex loss, BAU etc)



in conjunction with our construction teams
- Drive and leverage opportunities to utilise state of the art technology including 3D scanning etc
- Troubleshoot technical issues experienced with new technologies, with continuous development staff via ongoing training and communication
- Manage Ethos contents storage facility, ensuring contractor and internal team adherence to policy and process
- Actively updating progress on our internal job management system
- Managing client expectations, providing periodic updates, with a focus on ensuring an overall positive customer experience
- Ongoing training and development of internal technician team in conjunction with restoration team leader
- Maintaining all necessary WHSE site audits, risk assessments and carrying out risk mitigation procedures
- Out of Hours Make Safe opportunities available

Skills and Experience

- IICRC Certification a must have
- Prior supervision experience across water, mould and fire restoration
- Experience in commercial, residential and strata restoration
- Previous experience in leading a team of technicians and contractors
- Excellent time management skills with attention to detail
- Proven ability to prioritise work and meet deadlines
- Effective communication skills and ability to multitask and problem solve
- High level of customer service focus with outstanding relationship management skills
- Commitment to safety with a knowledge of Health & Safety policies and procedures

Ideally you will have

- IICRC certification a must
- Minimum of 2 years working as a restoration supervisor with proven experience managing multiple projects
- A Construction White Card
- Tech savviness with strong computer literacy (Prime ecosystem knowledge advantageous)
- A valid driver's licence
- A current working with children check and police check (or willing to obtain prior to commencement)

In return, we will offer you

- A competitive salary package
- Fully maintained company vehicle, mobile phone and laptop
- A friendly and cohesive team setting
- Strong team culture
- Strong back-office support

📌 Restoration Supervisor - Insurance (Murarrie)
🏢 Ethos Building
📍 Murarrie