Job Description

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Do you thrive in a fast-paced, high-energy environment where attention to detail and compliance are key?
n Do you take pride in creating a safe, welcoming and engaging Gaming experience for members and guests?

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If that’s a yes– we’d love to hear from you!

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The DOOLEYS Group operates two vibrant Clubs in Lidcombe and Regents Park, along with DOOLEYS Health + Fitness, and we are currently seeking enthusiastic, service-driven professionals with Gaming experience to join our team as Full-Time Customer Service Attendants (CSA).

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About the Role

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As a Customer Service Attendant, you will play a key role in delivering a premium hospitality experience to our valued members and guests. This is a hands-on, dynamic role where you will work across multiple departments, with a strong focus on Gaming operations.

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Your responsibilities will include (but are not limited to):
n • Warmly greeting members and guests and building rapport across diverse cultural backgrounds
n • Delivering exceptional service across Gaming and Food & Beverage areas
n • Operating and monitoring gaming machines in line with compliance requirements
n • Assisting patrons in the Gaming area, including machine payouts and general enquiries
n • Preparing and serving beverages in accordance with RSA requirements
n • Operating cashier tills and handling transactions accurately
n • Maintaining high standards of presentation, cleanliness and compliance
n • Ensuring adherence to operational procedures and responsible service standards

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Skills And Experiencesn
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About You

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We are looking for hospitality professionals who genuinely enjoy engaging with people and creating memorable experiences, with proven experience in Gaming environments.

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To succeed in this role, you will have:
n • Previous experience in a Gaming role within a club, pub or similar venue (essential)
n • A strong understanding of Gaming compliance and responsible gambling practices
n • A customer-first mindset and passion for service excellence
n • Excellent communication and interpersonal skills
n • The ability to work collaboratively in a team environment
n • A positive, professional and friendly attitude
n • The flexibility to work a rotating roster across days, evenings, overnight shifts, weekends and public holidays

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A current RSA and RCG is required.

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Why Join the DOOLEYS Group?

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As a valued team member, you will enjoy:
n • On-site parking
n • Discounted meals
n • Discounted membership at DOOLEYS Health + Fitness
n • Birthday leave
n • Paid community leave
n • Ongoing training and development opportunities
n • A supportive team workplace where your contribution is recognised

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Our Values

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At The DOOLEYS Group, we are guided by our core values:
Courage | Respect | Professionalism | Integrity | Humility

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If you are passionate about hospitality and ready to grow your career in a supportive and energetic environment, we would love to hear from you.

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Apply now and become part of The DOOLEYS Team.

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📌 Customer Service Attendant - Full Time (Sydney)
🏢 DOOLEYSHub
📍 Sydney