We are seeking an experienced Sales Operations & Customer Service Lead to oversee our sales coordinators, support our external sales representatives and drive responsive, proactive customer service.

This is a hands-on senior role for someone who can connect people and information across the business. You will work closely with Sales, Quality, Production and upper management to ensure customer requirements are understood, potential issues are identified early and commitments are followed through.

About the role

Your responsibilities will include

- Lead our sales coordinators, setting daily priorities, monitoring workloads and ensuring accurate, timely customer service.
- Support external sales representatives, preparing reports and customer information before visits, including sales history, stock usage, outstanding orders, quotes and current issues.
- Prepare and coordinate tenders, bringing together pricing, specifications, Quality documents and commercial information to deliver complete, accurate submissions within deadlines.
- Provide timely quotations, coordinating internal inputs and following up outstanding requests.
- Connect sales and customer service with quality and production, keeping teams informed about new products, urgent requirements, production schedules and changes affecting customers.
- Anticipate customer stock requirements and supply risks, identifying potential shortages early and coordinating practical solutions.
- Coordinate customer requests for quality information, ensuring documents and responses are provided promptly.
- Track non-conformance reports (NCRs) with QA through investigation, corrective action and closure, ensuring customers receive appropriate updates.




- Provide concise daily reports to upper management on customer priorities, quotes, tenders, stock risks, outstanding issues and results.
- Work closely with upper management to resolve escalations and ensure information is returned to customers within agreed timeframes.
- Drive follow-through across departments, ensuring actions have clear owners, deadlines and confirmed outcomes.

About you

You will bring

- Strong experience in senior sales support, customer service or sales operations, ideally within packaging, manufacturing or distribution.
- Proven ability to lead and develop sales coordinators or a customer service team.
- A robust background in preparing tenders and quotations, with excellent attention to detail.
- Excellent written and verbal communication skills, with the confidence to obtain answers, clarify requirements and escalate issues when needed.
- An understanding of how purchasing, inventory, production and dispatch affect customer supply.
- The ability to recognise potential problems before they affect customers.
- Strong reporting and analytical skills, including proficiency in Excel and experience using ERP and CRM systems.
- A proactive, organised approach and the ability to manage competing priorities.
- A collaborative working style, sound judgement and a strong sense of ownership.

What we are looking for We need someone who takes responsibility for seeing matters through. You will understand what the customer needs, bring the right people together, keep everyone informed and confirm that commitments have been met.

Apply

Please submit your résumé and a brief cover letter outlining your experience in team leadership, supporting external sales representatives, preparing tenders and coordinating customer requirements across departments.

📌 Sales Operations & Customer Service Lead (Acacia Ridge)
🏢 Important Company of the Sector
📍 Acacia Ridge