Tragas Consulting is recruiting for this role on behalf of our client.

Senior eCommerce Project Manager (Shopify)

Full-time | Remote (must overlap with APAC time zones)

About the Company

Brisbane Australia-based Shopify eCommerce agency specializing in designing, building and optimizing high-performing online stores. We partner with brands of all sizes to create digital experiences that help merchants grow, scale and convert. Our team blends UX/UI design, development, eCommerce strategy and performance optimization to deliver Shopify solutions that support real business outcomes.

About the Role

We’re looking for a senior eCommerce Project Manager who can own delivery while bringing strong Shopify and eCommerce knowledge into the conversation. You’ll turn business objectives into clear priorities and actionable requirements, guide projects from discovery through launch, and help clients understand what to focus on and why.

This is a hands-on role. You’ll configure apps and work in the Shopify theme customizer yourself, not just pass tickets to developers, while also providing strategic eCommerce guidance to clients.

You don’t need to be a developer or solutions architect, but you do need enough technical and eCommerce fluency to ask the right questions, make informed recommendations and know when deeper technical expertise is needed.

What You’ll Do

Project Delivery and Management

- Own end-to-end delivery across Shopify builds, migrations, optimization initiatives and ongoing client work, including scope, schedule, budget, resources, dependencies and outcomes
- Lead projects through discovery, planning, UX/UI design, development, QA, UAT, launch and post-launch support
- Plan and sequence work across design, development, QA and other specialists while maintaining clear visibility into priorities, blockers, ownership and next steps
- Run day-to-day project operations in ClickUp and Harvest, including task and sprint management, budget tracking and internal and client reporting
- Manage scope changes,



risks and timeline or budget impacts early, with clear recommendations and proposed solutions
- Coordinate QA, UAT and release planning so issues are prioritised and projects are ready for launch

Discovery and eCommerce Advisory

- Lead discovery to understand client goals, customer needs, operational and platform requirements, and project constraints
- Translate business goals and client requests into clear requirements, priorities and actionable work for internal teams
- Bring knowledge of Shopify capabilities, eCommerce best practices, CRO, UX and customer journeys into project and roadmap conversations
- Provide practical recommendations on site functionality, merchandising, apps and platform capabilities, including when an existing solution may be more appropriate than custom development
- Help clients prioritise initiatives based on business impact, effort, budget, feasibility and available resources
- Identify gaps, dependencies and opportunities early, and bring in technical specialists when deeper discovery or solution design is required

Client and Cross-Functional Leadership

- Serve as the primary delivery contact for assigned clients and build credibility with senior stakeholders through strong communication, preparation and eCommerce knowledge
- Lead clear conversations around progress, priorities, scope, trade-offs, timing, budget and decisions
- Work closely with developers, designers and other specialists to validate requirements, feasibility, estimates and delivery approaches
- Translate between business and technical teams so requirements, constraints and trade-offs are understood on both sides




- Understand Shopify concepts and common integrations well enough to lead delivery confidently, while relying on technical specialists to own architecture and engineering decisions
- Manage competing stakeholder priorities, set expectations and communicate difficult information early and clearly

Delivery Improvement and Mentorship

- Help improve project management standards, workflows, templates and documentation across the agency
- Support better estimation, planning, resource forecasting and delivery visibility
- Mentor less experienced Project Managers and share eCommerce knowledge and delivery best practices across the team
- Use AI and automation thoughtfully to improve planning, documentation, reporting and project organization while maintaining strong human judgment

What You’ll Bring

- 5+ years of project management or delivery experience, ideally within a Shopify or eCommerce agency
- Strong experience managing complex eCommerce builds, migrations, redesigns and/or ongoing optimization work
- Hands-on Shopify experience, including configuring apps and working in the theme customizer
- Strong working knowledge of the broader eCommerce ecosystem, including common apps and platform capabilities
- Comfort advising clients on eCommerce best practices, CRO, UX, customer journeys, merchandising and website optimisation
- Experience leading discovery and turning ambiguous business needs into clear requirements, priorities and next steps
- Technical fluency to communicate effectively with developers, recognise complexity or risk and know when specialist input is needed
- Confidence working with senior client stakeholders, challenging assumptions constructively and guiding decisions
- Robust commercial judgement, with an understanding of agency economics, scope risk, budgets, estimates and change management
- Highly organized, proactive and accountable, with strong written and verbal communication skills

📌 Senior E-commerce Project Manager (Shopify) (Australia)
🏢 Tragas Consulting
📍 Australia