Product Designer – CX

Sydney CDB | Contract | $800–$950 per day

Lead the self-service product design experience for a sophisticated advertising platform used by brands to plan, buy and manage campaigns.

An established Australian digital business is looking for an experienced Product Designer to join its Client Experience squad and take ownership of complex advertiser journeys across a high-profile self-service product.

This is a hands-on contract opportunity for a designer who can move confidently from discovery and research through to detailed UX and polished UI, working closely with product and engineering to simplify complex workflows and improve the client experience.

What you’ll be doing

- Lead end-to-end product design across key self-service campaign management experiences
- Map complex client journeys and identify opportunities to improve usability, self-service and time-to-value
- Lead user research, including interviews, usability testing and discovery
- Use behavioural analytics and experimentation to inform design decisions
- Create user flows, wireframes, prototypes and high-fidelity interfaces
- Work closely with product managers and engineers from discovery through to delivery
- Balance customer needs, technical constraints and commercial outcomes
- Help shape product direction by advocating for improvements that increase adoption and engagement





What we’re looking for You’ll likely bring 5-7+ years of product design experience and a portfolio demonstrating ownership of complex digital products.

Ideally, you’ll have:

- Strong end-to-end UX and UI capability
- Experience designing complex SaaS, enterprise or platform products
- Excellent interaction design and visual hierarchy skills
- Hands-on qualitative research experience
- Confidence using analytics or experimentation to support design decisions
- Robust prototyping and journey-mapping skills
- Experience working closely with product and engineering teams
- The ability to simplify complex workflows without losing key functionality

Experience across MarTech, ad-tech, retail media, eCommerce, fintech, marketplaces or complex B2B SaaS would be highly relevant. Direct retail media experience is advantageous, but not essential.

Why consider it?

You’ll take ownership of an important self-service product experience and work on genuinely complex client journeys within a sophisticated digital platform.

The team is looking to move quickly, with an efficient interview process and an immediate focus on identifying strong candidates.

If you enjoy turning complex workflows into intuitive, commercially effective product experiences, this is an opportunity worth exploring.

📌 Senior Product Designer (Sydney)
🏢 Bluefin Resources
📍 Sydney