/n Description/n

/n Job Summary: /n Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. /n /n In this role, you will make an impact in the following ways: /n /n

- Create basic work orders in required systems

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- Raise purchase orders and process supplier invoices to AP

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- Process customer invoices in the system

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- Enter training records for the service team

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- Assist at Service Reception when required

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- Answer branch calls

/n /n

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Responsibilities/n

/n To be successful in this role you will need the following: /n Competencies: /n /n

- Interpret key financial indicators to support business decisions

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- Communicate clearly across diverse audiences

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- Direct, delegate, and remove obstacles to achieve outcomes

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- Build trust through honesty, integrity, and authenticity

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- Resolve conflict effectively and professionally

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- Diagnose faults using troubleshooting processes and service tools

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- Use electronic service tools to maintain, diagnose, and resolve issues

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- Escalate technical issues efficiently and document findings

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- Assess warranty eligibility and submit accurate claims

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- Value and embrace diverse perspectives and cultures

/n /n Education, Licenses, Certifications: /n High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

/n This position may require licensing for compliance with export controls or sanctions regulations.

Experience: /n Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. /n

/n

Qualifications/n

/n . /n

/n

/n

📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth