/n Ready to take the next step in your IT career? /n /n At efex, no two days are the same. In this role, you’ll join our onPlatinum team on the Gold Coast, supporting a diverse range of clients, working with contemporary technologies, and developing your skills within a supportive and customer-focused MSP environment. Backed by the scale and opportunities of a national technology provider, you’ll have the chance to learn, grow and build a rewarding IT career. /n /n Who We Are /n With over 20 locations across Australia and a strong national presence, efex is one of Australia’s leading managed technology providers.

We deliver right-sized solutions across IT, print, communications and security, helping businesses work smarter, stay connected and grow with confidence. /n /n As part of the efex group, onPlatinum is our Gold Coast-based team, known for delivering exceptional customer service and trusted technology solutions to businesses throughout the region. By combining local expertise and relationships with the resources and capability of a national organisation, we offer the best of both worlds for our clients and our people. /n /n Our culture is approachable, collaborative and people focused. We build genuine relationships, speak in plain language, and work together to solve problems that make a real difference for our customers. /n /n The Role /n As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.

This is a full-time role based on the Gold Coast, offering plenty of variety, client interaction and exposure to a broad range of technologies and environments. /n /n You will: /n /n

- Provide high-quality IT support and exceptional customer service

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- Troubleshoot and resolve client issues across a range of technologies

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- Manage service requests and incidents through Salesforce

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- Maintain accurate ticket notes, timesheets,



and documentation

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- Apply security best practices across implementations

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- Work collaboratively with colleagues to deliver seamless service

/n /n /n About You /n You’ll thrive in this role if you have: /n /n

- Previous MSP or internal IT experience

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- Strong customer service and client-facing skills

/n /n A solid background in: /n /n

- Workstation troubleshooting

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- Active Directory and Microsoft 365 support

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- Backup and recovery processes

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- Remote monitoring and management tools

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- Servers, switches, routers, firewalls, and storage

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- Azure and VoIP solutions

/n /n And personally, you’ll bring: /n /n

- A desire to keep learning and stay across new technologies

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- A friendly, positive approach to client service

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- Excellent communication skills

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- The ability to work in a fast-paced environment while staying organised

/n /n /n What We Offer: /n /n

- Competitive salary: based on skills and experience

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- Supportive, down-to-earth culture: collaboration and respect are at the core of our team

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- Birthday leave: celebrate your day, on us

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- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing

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- Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise

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- Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

/n /n /n Why Join efex? /n This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way. /n /n Apply now! /n /n Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process. /n

📌 Service Desk Analyst (Gold Coast)
🏢 EFEX
📍 Gold Coast