At NRI, we bring together deep technology expertise, capability and real-world industry experience to help organisations solve complex challenges and shape what’s next. From IT advisory and enterprise transformation to quality engineering, cyber, cloud and managed services, we work across the full technology lifecycle - turning ideas into outcomes that make a difference. With a global heritage and a strong presence across Australia, Recent Zealand and Asia, we combine the scale and capability to take on complex challenges with the agility, collaboration and the personal connection of a local team.

THE OPPORTUNITY

Our Managed Services team helps organisations maximise the value of their technology investments by ensuring critical systems remain secure, resilient, high-performing and ready for the future. Working across cloud, infrastructure, networks, cybersecurity, applications and service management, we deliver proactive, outcome-focused services that support the technology environments businesses depend on every day. Leveraging automation, AI-driven insights and deep technical expertise, we help clients improve reliability, optimise performance, reduce risk and drive continuous improvement.

Join our team means collaborating with talented specialists, working across diverse technologies and contributing to meaningful outcomes for some of Australia's leading organisations.

As a ServiceNow Technical Consultant you will be someone who can join any environment and establish yourself as a subject matter expert as well as a trusted advisor. You will gain experience working in challenging environments with intelligent, like-minded professionals.



The ServiceNow Technical Consultant will be leveraged and support a named number of NRI-ANZ Customers.

What we’re looking for

- Strong understanding of ServiceNow platform and its features and functionality
- Strong understanding of ServiceNow ITOMAIOps its features and functionality
- Significant IRM expertise
- Knowledge of the scripting languages.
- Experience with ServiceNow configuration, customization, and administration
- Familiarity with ServiceNow data models and related features, such as tables, fields, forms, and business rules.
- Understanding of IT service management (ITSM) best practices and industry standards (e.g. ITIL)
- Ability to troubleshoot and resolve technical issues related to ServiceNow
- Knowledge of integrations with other IT systems and tools
- Strong communication and collaboration skills to work with various teams and stakeholders This is an excellent opportunity to join a high-performing team delivering meaningful enterprise outcomes within a complex and modern technical environment.

- ServiceNow certifications are desirable

WHY YOU’LL LOVE WORKING AT NRI At NRI, we believe great careers are built through solving complex challenges, continuous growth and the opportunity to make an impact. Whether you're deepening your technical expertise, developing as a leader or exploring where your career can take you next, you'll have the opportunity to build capability,



make an impact and shape what's next.

Build expertise that makes an impact. Work alongside talented technologists, consultants, industry specialists and problem-solvers on complex challenges that create real outcomes for our clients. You'll be surrounded by people who are generous with their knowledge and invested in helping each other grow.

Shape your career. Your career is yours to build. With clear career pathways, structured development, technical certification opportunities, leadership programs and access to extensive learning resources, you'll have the support to develop your expertise and explore new opportunities.

Make your expertise count. From performance and technology delivery, transformation, quality engineering and managed services, you'll have the opportunity to take on challenging and rewarding work, contribute your ideas and see the impact of what you do.

Bring your perspective, belong here. We want NRI to be a place where people feel respected, included and able to do their best work. We value different experiences, perspectives and ways of thinking, and are committed to creating an environment where everyone can belong and contribute.

YOUR EXPERIENCE MATTERS, YOUR POTENTIAL IS YOURS TO EXPLORE

You don't need to tick every box to belong at NRI. We value curiosity, capability, attitude and the willingness to learn and we encourage you to apply if you can see yourself growing into this role - or another opportunity across NRI.

At NRI, we value different experiences, perspectives and ways of thinking. We are committed to an inclusive workplace where everyone has the opportunity to belong, contribute and grow.

📌 ServiceNow Technical Consultant (Sydney)
🏢 NRI Australia u0026 New Zealand
📍 Sydney