Are you highly organised, detail-oriented and passionate about supporting quality services in aged care?

Apollo Care is seeking an Everyday Extras (HELF) Coordinator to support the administration, coordination and implementation of our Higher Everyday Living Fee (HELF) program, known as Everyday Extras, across our residential aged care homes.

Working closely with our Everyday Living Manager and home teams, you'll help ensure the program operates consistently by coordinating key processes, maintaining accurate records, supporting service delivery and billing administration, and helping teams navigate program requirements.

This is a part-time, six-month contract opportunity, with the potential to transition to a permanent position.

What you'll be doing

- Coordinate the implementation and ongoing administration of Apollo Care's Everyday Extras program across our residential aged care homes
- Support home onboarding through information sessions, resources, implementation checklists and follow-up activities
- Provide practical coordination support to home administration staff and managers, helping them navigate program workflows, forms, systems and processes
- Coordinate service delivery administration, billing processes and system updates, helping ensure records and information are accurate and up to date
- Maintain program documentation, registers, agreements and reports, and monitor outstanding actions to support consistent implementation across homes
- Facilitate communication between home teams and support functions, including Finance, Admissions, Marketing, Lifestyle,



Hospitality and Quality
- Identify opportunities to improve administrative processes and program resources, escalating policy, service-design or compliance matters to the Everyday Living Manager as required

About you

You're a proactive and organised professional who takes pride in getting the details right. You enjoy supporting others, coordinating multiple priorities and ensuring processes run smoothly across different teams.

You'll bring:

- Experience in administration, program coordination, customer service or operational support
- Strong organisational skills and the ability to maintain accurate records, agreements, registers and reports
- Confidence using Microsoft 365 and electronic recordkeeping, workflow or service-management systems
- Excellent communication and interpersonal skills, with the ability to work collaboratively with a range of stakeholders
- The ability to manage competing priorities, follow established processes and escalate issues appropriately
- A professional, respectful and resident-focused approach

Qualifications and experience

- A Certificate IV, Diploma or equivalent capability in business administration, aged care, community services,



project coordination or a related field - required
- Experience or training in aged care administration, quality systems, consumer services or project coordination will be highly regarded. Familiarity with the Aged Care Act 2024, the Residential Care Service List and Higher Everyday Living Fee requirements - desirable
- Currently hold a NDIS Worker Clearance (or willing to obtain) - Mandatory
- Valid Working Rights in Australia - Mandatory

What We Offer

- Salary range $80,000 - $85,000 (pro rata for part-time hours), commensurate with experience + 12% Superannuation
- Not for Profit Salary Packaging of up to $15,900 + $2,650 meals and entertainment allowance
- A flexible, fully remote work workplace (some travel may be required)
- A values-driven culture where your work makes a meaningful impact
- Access to an Employee Assistance Program (EAP) with 24/7 support for you and your immediate family

Join Apollo Care Join a collaborative team where your organisational and coordination skills will help support consistent program implementation across our homes and contribute to a positive everyday living experience for residents.
If you're ready to bring your skills to a role where the details make a difference, we'd love to hear from you.

Apply Now: Please click 'Apply Now' and submit your resume and cover letter outlining your qualifications and experience. Shortlisting will commence as applications are received, and this vacancy will close once a suitable applicant has accepted an offer of employment.

📌 Everyday Extras (HELF) Coordinator (Sydney)
🏢 Apollo Care Alliance
📍 Sydney