Retail Supervisor
Location: Narrogin, Western Australia
Salary: AUD 70,000-85,000 per annum

Our client, Betta Electrical, is seeking an experienced Retail Supervisor to oversee daily store operations in Narrogin, Western Australia. The successful candidate will play a key role in maintaining high customer service standards, coordinating staff activities, managing inventory, and ensuring the efficient operation of the store.

About the Role
As Retail Supervisor, you will coordinate day-to-day retail operations, supervise staff, and ensure customers receive prompt service and quality products. You will oversee stock control, purchasing, product presentation, deliveries and installations, while supporting sales performance and maintaining efficient store procedures in a fast-paced retail workplace.

Key Responsibilities

- Oversee daily store operations, prepare staff rosters, allocate duties, and monitor workflow to ensure efficient service delivery.
- Maintain high customer service standards by assisting customers with product enquiries, resolving complaints, and providing appropriate solutions to service issues.
- Supervise, train, and support employees, including onboarding new staff, providing guidance on sales procedures, monitoring performance, and addressing workplace concerns.
- Assist with recruitment, staff evaluations, and other personnel matters to maintain a capable and productive retail team.
- Monitor stock levels and conduct regular inventory checks of white goods and large appliances across multiple locations, ensuring accurate records are maintained and updated in store systems.
- Arrange stock orders, liaise with suppliers regarding deliveries and shortages, and review invoices to support accurate purchasing and inventory management.
- Ensure products are correctly priced, labelled, organised, and displayed on the shop floor to maintain presentation standards and support sales.




- Coordinate daily deliveries and installations, ensuring appliances are handled and transported safely and delivery schedules are met.
- Organise freight logistics, including booking shipments through online portals, preparing consignment notes, coordinating with freight providers, and keeping customers informed of delivery arrangements.
- Monitor returned goods, assess customer concerns, and determine appropriate actions in accordance with store policies.
- Oversee cash handling, daily financial transactions, register reconciliation, and other routine administrative duties.
- Manage store opening and closing procedures, including securing premises and operating alarm systems.
- Ensure workplace health and safety requirements are followed and that appropriate procedures are maintained to protect staff, customers, stock, and store premises.

Essential Requirements

- Demonstrated experience in retail supervision or a similar retail operations role.
- Strong customer service, communication, and problem-solving skills.
- Experience coordinating staff, allocating duties, and supporting employee training and development.
- Sound knowledge of stock control, inventory management, and retail store procedures.
- Ability to manage competing priorities and maintain operational efficiency in a fast-paced environment.
- Strong organisational skills and attention to detail, particularly in stock records, purchasing, deliveries, and cash reconciliation.
- Ability to work independently while providing effective leadership and support to the retail team.

Desirable Qualifications and Experience

- Experience in electrical retail, white goods, furniture, or large appliance sales.
- Familiarity with inventory management systems, supplier ordering processes, and freight coordination.
- Experience arranging appliance deliveries and installations.
- Knowledge of retail sales procedures, cash management, and workplace health and safety requirements.

📌 Retail Supervisor (Narrogin)
🏢 MW Employment Solutions
📍 Narrogin