- 8 month role
- Brisbane CBD based
- Queensland Government client

This role will lead the redesign of a particular OnePortal (intranet) page/s, to improve the user experience (for schools, regional and corporate teams). This will include:

- Developing a matrix/map for the new structure and appropriate levels for information contained
- Targeted re-structuring of the existing page to ensure improved interface, quick and relevant searches for users
- Simplifying the language on the page/s - clear and simple (plain English)
- Ensuring that templates, fact sheets, checklists are easy to locate
- Developing new interactive tools - fact sheets, checklists, guides, flowcharts etc.

Role requirements

- content design and writing - creating clear, concise and accessible content for a diverse workforce
- information architecture - organizing content logically so employees can easily find and navigate information
- user experience - understanding user needs and designing intuitive, user-centered tools
- content auditing and migration - reviewing existing pages, identifying outdated or duplicated information, restructuring content and managing migration to new page formats
- digital governance - understanding content governance, approval processes, records management etc.




- quality assurance - checking content, links, functionality, accessibility and consistency before publication.

Although the OnePortal redesign project is the main priority, below are some additional general requirements for the role.

- strong stakeholder management skills - ability to build and maintain strong stakeholder relationships (subject mater experts, communication teams, website design teams etc)
- systems-thinking - considering impact, risk, unintended consequences
- solid attention to detail, sound judgement, ability to balance user needs with organizational and regulatory obligations
- excellent written and verbal communication skills
- collecting, analyzing and presenting data to inform decisions and track progress
- solution-focused mindset and ability to navigate competing priorities
- preparing high-quality reports and presentations for various audiences
- project and change management skills - coordinating multiple stakeholders, managing competing priorities and supporting users through changes.

Closing Date: 27 October 2026

For more information, please contact Angela Anderson at [email protected]

📌 Senior Infrastructure Services Officer (Brisbane)
🏢 Eden Ritchie Recruitment
📍 Brisbane