Description/n

/n You’ve been grinding remote tickets for years. /n You’ve mastered the queue. /n You’ve soloed Exchange. /n You’ve tanked Azure outages and DPS’d your way through AD forests. /n Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat. /n We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing quick, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. /n It’s a chance to: /n /n

- Work across desktop, servers, firewalls, cloud infra, and cool AI tools

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- Train like a beast—10 paid training days, certs = pay rise

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- Join a team of smart humans who actually care about tech (and each other)

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- Escape the script—solve real problems, not just reset passwords and reboot printer

/n /n /n What You’ll Be Doing /n /n

- Slaying tickets across Microsoft AD, Azure, M365, and Exchange

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- Troubleshooting desktops, servers, firewalls, and networks like a boss

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- Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)

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- Jumping into project deployments when things get spicy

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- Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for

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- Collaborating with senior engineers to keep environments clean, lean, and mean

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- Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

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Requirements/n

/n What You’ll Bring /n /n





- Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry

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- Solid grasp of Windows Server, Exchange, and cloud platforms

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- Comfort across the stack—from desktop to firewall, LAN/WAN included

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- Experience with ticketing systems and a knack for making users feel heard

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- Great comms, great attitude, and a genuine love for solving problems

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- A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

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Benefits/n

/n What You’ll Get /n /n

- Up to $85k package, plus training and flexibility

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- Free access to Uprise—1:1 coaching with qualified psychologists or counsellors

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- Hybrid working arrangements for real work-life balance

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- 10 paid training days a year, exam fees covered, and pay rises for certs

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- FastTrack mentoring program for career growth

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- MAD (Making A Difference) Council—equality, charity, and sustainability

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- ⚡️ Tesla company car option (yes, really—conditions apply)

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- Regular social events and a team culture built on trust, curiosity, and support

/n /n /n Neurodiverse? We’ve Got You.

/n We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest. /n Apply now. Or don’t. But if you’re still reading, you probably should. /n Consider this your most sensible decision for 2026.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.

📌 Support Technician (Brisbane)
🏢 First Focus
📍 Brisbane