About us

FGI Developments operates across the civil construction, mining, agriculture and resources sectors, with clients including Department of Defence and Tier 1 organisations. Reliable, secure and resilient ICT systems are therefore critical to maintaining operational continuity, safeguarding business information and supporting the organisation’s day-to-day activities.

About the role

We are seeking a System and Desktop Support Administrator to join our team based in Cairns, QLD. This is a full-time position where you will play a crucial role in maintaining and supporting our computing infrastructure and end-user systems. As System and Desktop Support Administrator, you will be responsible for ensuring that our systems operate smoothly and that our staff receive the technical support they need to perform effectively.

You will be reporting to a specialist ICT qualified, with opportunities to develop your own skills under supervision. You will be providing site-based support in Cairns as well as covering remote ICT support to our staff who work across states.

Key responsibilities

- Provide front-line technical support to end users within the workplace in-person and via telephone or email.

- Install, configure, troubleshoot and maintain desktop computers, laptops, handheld devices, printers and other peripheral devices

- Support mobile, landline, domain, web-hosting and ICT equipment requirements

- Support employee onboarding through account setup, equipment preparation and user guidance

- Manage and maintain system software, operating systems and application updates across the user base





- Perform hardware diagnostics and repairs, including component replacement and system upgrades

- Create and manage user accounts, access permissions and security credentials

- Document technical issues, resolutions and system changes in accordance with company procedures

- Monitor system performance and identify opportunities for optimisation and improvement

- Assist with network connectivity issues and basic network troubleshooting

- Maintain and organise ICT inventory, including hardware assets and software licences

- Contribute to the development and maintenance of ICT documentation and knowledge base resources

What we're looking for

- CompTIA A+ certification or equivalent technical qualification demonstrating core ICT support competency

- Proven experience in a help desk or desktop support role, ideally 2-3 years in a similar position

- Strong working knowledge of Windows 11 operating systems and Microsoft Office applications

- Experience in working with Azure joined devices

- Experience working with Microsoft Intune and Endpoint Management policies

- Solid understanding of basic networking principles, TCP/IP, DNS and DHCP

- Experience with hardware troubleshooting, diagnostics and component replacement





- Familiarity with ticketing systems and ICT service management practices

- Excellent communication skills with the ability to explain technical concepts to non-technical users

- Strong problem-solving abilities and a logical approach to diagnosing technical issues

- Ability to manage multiple support requests and prioritise effectively in a busy environment

- Professional attitude, reliability and a commitment to delivering quality customer service

- Experience with remote support tools and software

- Knowledge of cybersecurity best practices and data protection principles

- Ability to understand and implement Defence Industry Security Program (DISP) obligations, Essential Eight at Maturity Level 2 requirements.

- Australian Citizenship.

- Ability to successfully complete a National Police Check and Defence security clearances.

- Current driver's licence.

What we offer

We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for ongoing professional development and certification support to help you advance your ICT career. Exposure to a range of industries across Cairns, Darwin and Northern Australia.

Apply now

If you are an enthusiastic ICT professional ready to make an impact with FGI Developments, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this opportunity. Applications will be reviewed on a rolling basis until the position is filled.

📌 System and Desktop Support Administrator (Cairns)
🏢 FGI Developments
📍 Cairns