/n About Transmax /n Transmax is an Intelligent Transport Systems (ITS) solutions provider and creator of the award‑winning STREAMS® platform, supporting traffic management centres across Australia to move millions of commuters and freight more safely and efficiently each day. /n Driven by improved outcomes for communities, we’re building the next generation of STREAMS, a contemporary, cloud‑based platform designed to support safer, smarter and more sustainable transport networks. /n /n About the Team /n As part of the Delivery group, you’ll join a collaborative Technical Support team working closely with Application Services, Infrastructure, Software Development and Site Reliability Engineering. /n /n The team plays a critical role in maintaining service continuity, combining technical expertise, structured processes and responsive communication to ensure reliable system performance and efficient issue resolution. /n /n About the Role /n We’re seeking a Technical Support Officer to deliver frontline and escalated support to Transmax customers, ensuring timely incident resolution and clear communication throughout the support lifecycle. You’ll act as a key link between customers and internal teams, triaging issues, coordinating responses and contributing to the ongoing reliability of customer systems. /n /n This is a hands-on, fast-paced environment where teamwork, knowledge sharing and continuous improvement are key. /n What You’ll Do /n /n

- Provide application, infrastructure and software support via phone and email.

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- Act as an escalation point for complex issues,



supporting diagnosis and resolution.

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- Log, classify and prioritise tickets in line with SLA requirements.

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- Monitor system health, respond to alerts and perform preventative maintenance.

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- Complete scheduled tasks including system checks, patching, testing and upgrades.

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- Support system deployments and platform updates.

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- Collaborate with internal teams to resolve incidents and improve service outcomes.

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- Maintain and improve operational documentation and procedures.

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- Contribute to customer reporting and continuous improvement initiatives.

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- Participate in an on-call roster to support after-hours customer needs.

/n /n What You’ll Bring /n Experience & Technical Capability /n /n

- 2+ years’ experience in IT or technical support, with hands-on troubleshooting across systems and applications.

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- Experience with ITSM tools and maintaining documentation.

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- Strong knowledge of Windows Server, with exposure to Linux environments.

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- Familiarity with monitoring tools, system maintenance and upgrades.

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- Exposure to AWS, VMware, Veeam, databases, Active Directory or Atlassian tools (desirable).

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- Experience in ITS or similar integrated environments (desirable).

/n /n Skills /n /n

- Strong problem solving and communication skills.

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- Ability to manage competing priorities in a fast-paced, customer-focused environment.

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- Self-motivated, with the ability to work independently and support others.

/n /n Qualifications /n /n

- Tertiary qualification in Engineering, Information Technology or equivalent experience. ITIL certification (v3 or v4) is desirable.

/n /n Why Join Us? /n At Transmax, we offer more than a role – we offer a career with impact. /n /n

- Competitive salary and benefits.

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- Hybrid work model.

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- Continuous learning opportunities.

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- A high-trust, empowering culture that values diversity, inclusion, and sustainability.

/n /n Ready to Apply? /n Your next career chapter is waiting for you at Transmax. If you’re interested, please apply by submitting your CV and a brief cover letter outlining your experience and suitability for the role. We’d love to hear from you! /n /n If there are any adjustments that need to be made to ensure you have an equitable experience in our recruitment process, please advise us when scheduling your interview. /n /n Successful applicants will be subject to a National Criminal History and Qualification checks. /n /n Applicants must hold full Australian working rights.

We are unable to offer any visa sponsorship for this opportunity. /n /n We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. /n

📌 Technical Support Officer (Brisbane)
🏢 Transmax Pty
📍 Brisbane