WE'RE HIRING –EXPERIENCED RECEPTIONIST

Proud Plumbing & Gas | Perth South of the River | Full-Time

Are you an experienced receptionist who thrives in a fast-paced setting, enjoys problem-solving and knows how to keep a busy trade business running smoothly?

Proud Plumbing & Gas is a well-established, family-owned and operated plumbing business based in Perth's southern suburbs, servicing residential customers throughout the Perth metropolitan area.

We pride ourselves on delivering exceptional customer service, quality workmanship and maintaining a supportive, professional team environment.

As our business continues to grow, we're looking for a confident, highly organised and proactive Experienced Receptionist to join our office team.

We're seeking someone who can take ownership of their responsibilities, think ahead and confidently manage the demands of a busy plumbing and maintenance business.

ABOUT THE ROLE

This is a hands-on, fast-paced position suited to someone who enjoys being busy, can confidently manage competing priorities and takes pride in delivering exceptional customer service.

As our Receptionist, you'll play an important role in coordinating daily operations working with our operations manager and admin team, supporting our field technicians and ensuring our customers receive a professional and positive experience from their first phone call through to job completion.

This is more than just answering phones – we're looking for someone who can think on their feet, take initiative and keep things moving!

KEY RESPONSIBILITIES

Customer Service & Communication

- Manage a high volume of incoming calls, emails and customer enquiries.

- Deliver friendly, professional and enthusiastic customer service.

- Confidently handle customer concerns, enquiries and booking requests.

- Maintain clear communication between customers, technicians and management.





- Build positive relationships with customers, suppliers and team members.

Scheduling & Job Coordination

- Efficiently schedule and coordinate daily plumbing maintenance jobs.

- Proactively manage technician availability, travel times and job allocations.

- Monitor schedules throughout the day and make adjustments when unexpected delays, emergencies or additional works arise.

- Think ahead to maximise productivity and minimise downtime.

- Prioritise urgent jobs while maintaining existing customer commitments.

- Communicate scheduling changes promptly to customers and technicians.

Administration & Operational Support

- Process customer payments, and job documentation.

- Lodge Notices of Completion (NOC) and Certificates of Compliance (COC).

- Maintain accurate customer records and job information.

- Assist with general office administration and operational requirements.

- Support management with day-to-day business operations.

- Ensure administrative tasks are completed accurately and within required timeframes.

ABOUT YOU

We're looking for someone who is confident, capable and genuinely enjoys working in a busy environment.

To succeed in this role, you'll have:

- Previous experience in a receptionist, scheduling or administration role.

- Experience in the plumbing, maintenance, construction or trade industry highly regarded however not mandatory.

- Exceptional phone manner and customer service skills.

- Strong organizational skills with the ability to manage multiple priorities.





- Excellent time management and attention to detail.

- Confidence in making decisions and solving problems independently.

- A proactive mindset – someone who identifies what needs to be done without always being asked.

- The ability to remain calm, skilled and efficient under pressure.

- Strong computer literacy, including Microsoft Office.

- A positive, reliable and team-focused attitude.

Most importantly, we're looking for someone who takes ownership of their role, is solutions-focused and can confidently manage their daily responsibilities without constant supervision.

WHAT WE OFFER

- Full time, stable employment with an established and growing business.

- Friendly, supportive and family-oriented team culture.

- Up-to-date, professional office environment.

- On-site parking.

- Uniform provided.

- Opportunities for professional development and career progression.

- A varied and rewarding role where no two days are the same.

- The opportunity to become a valued member of a close-knit team.

WHY JOIN PROUD PLUMBING & GAS?

At Proud Plumbing & Gas, we believe our office team is just as important as our technicians in the field.

We're passionate about providing excellent service to our customers and creating a workplace where our employees feel supported, appreciated and proud of the work they do.

We're looking for someone who shares these values and is ready to become an important part of our continued growth.

HOW TO APPLY

If you're an experienced receptionist or administration professional who enjoys a challenge, thrives under pressure and loves being part of a busy team, we'd love to hear from you!

Click Apply Now or email your resume and cover letter to:

**********@proudplumbingandgas.com.au

Join the Proud Plumbing & Gas team and be part of a business that is proud of what we do!

08 6185 3***

📌 Experienced Receptionist (Perth)
🏢 Proud Plumbing and Gas
📍 Perth