About the role

Emma Sutter Healthcare Consulting and VPN are seeking a friendly, organised Virtual Medical Receptionist to provide remote reception and administrative support for healthcare clients in South Australia. You will be the first point of contact for patients, helping each practice manage enquiries and appointments efficiently. This is a work-from-home role with training and ongoing support.

Hours and rostered availability will be agreed to meet client requirements, with reliable availability throughout rostered shifts.

Key responsibilities

- Answer incoming calls, monitor voicemail and respond to emails promptly and professionally using approved phone and communication systems.
- Book and confirm appointments, manage cancellations and rescheduling, and maintain waiting lists in line with each practice's procedures.
- Collect and verify patient details and maintain accurate records, referrals and correspondence in practice management software.
- Provide patients with approved information about appointments, fees, etc.
- Record and relay messages accurately, escalate clinical enquiries and urgent concerns promptly under practice protocols, and refer clinical advice to the treating team.
- Coordinate remotely with clinicians and onsite staff, provide clear handovers,



and follow each client's workflows and service expectations.
- Protect patient confidentiality by using approved systems, secure access and a private workspace; promptly report privacy or technical issues.
- Complete other administrative tasks that can be performed remotely, as required.

About you

- Experience in medical reception or healthcare administration, with excellent telephone manner and written communication skills.
- Confidence with cloud-based practice software, email and remote phone systems.
- Experience with Xestro, Gentu, Genie and Clinic to Cloud is required.
- Robust organisation, accuracy and patient service skills, with the ability to manage competing priorities and work independently.
- A collaborative approach, sound judgement about when to seek help, and reliable availability during agreed hours.
- A quiet, private home workspace, reliable internet and the ability to meet agreed technology and information security requirements.

Apply Please apply via SEEK with your resume and a brief cover letter outlining your relevant experience, software skills and availability. For further information, contact Emma Sutter, Healthcare Consultant, at [email protected]

Applications close Friday 30 October 2026

📌 Virtual Medical Receptionist (Adelaide)
🏢 Emma Sutter Healthcare Consulting
📍 Adelaide