About the role

Responsible for conducting warranty inspections and completing maintenance and rectification works on newly completed homes in Melbourne's outer northern and western suburbs. The role assesses and diagnoses defects, determines appropriate rectification requirements and completes minor trade and maintenance works where these fall within the employee's skills, competencies and authorisations. The role works closely with homeowners, the Warranty and Maintenance Manager, supervisors and trade contractors to ensure warranty matters are resolved efficiently, safely and to the required quality standard.

A key focus of the role is resolving warranty items at the first visit wherever practicable, reducing repeat visits and unnecessary trade attendance while providing a positive customer experience.

Key responsibilities

- Conduct scheduled 90-day warranty inspections on newly completed homes

- Inspect and identify building defects, incomplete works and maintenance issues

- Diagnose issues and determine the appropriate method of rectification, including whether specialist or licensed trades are required

- Discuss identified issues and proposed rectification works with homeowners in a professional and customer-focused manner

- Accurately record defects, photographs, rectification requirements and outcomes

- Complete minor maintenance and rectification works within own skills, competencies and authorisations, including general carpentry, door and hardware adjustments, patching, caulking, silicone, painting, grouting, cabinetry adjustments and finishing works

- Resolve warranty items during the initial visit wherever reasonably practicable, minimising unnecessary return visits and additional trade attendance

- Ensure rectification works are completed safely and delivered to minimum quality standards

- Identify and escalate significant or complex defects and arrange or coordinate specialist trade attendance where required





- Work closely with the Warranty & Maintenance Manager, warranty team, supervisors and trade contractors to support the efficient resolution of warranty matters

About you

- Previous maintenance experience

- Trade background

- Construction Induction / White Card

- Effective communicator

- Able to build and maintain strong working relationships

- Proficient time manager

- Collaborative in nature

- Self-motivated and disciplined

- Process driven

- Customer focused

- Approachable and adaptable to changing situations

- Able to manage competing priorities

About us

Tick Homes is a residential builder operating in Melbourne's outer northern and western growth corridors as a key building brand under the Resimax Group property network. We are committed to honesty and transparency and believe these values build trust, strengthen connections, and foster a harmonious working setting. We value integrity and diverse perspectives for every individual, fostering an inclusive environment where all voices are heard and respected.

We are stronger together, embracing collaboration to work toward shared goals. Through unity and support, we empower everyone to contribute and succeed. We take ownership of our actions and are accountable to make positive contributions.

We recognise our impact on others and uphold high standards in all we do.

What We Offer

- Remuneration of $80,000 - $90,000 (plus superannuation), depending on experience

- Work car provided (with fuel card)

- Work phone provided
- A dynamic, fast-growing company with a strong pipeline of projects

- Supportive and collaborative leadership team

- Two additional paid leave days annually, over and above standard leave entitlement

- Competitive salary package

We are managing this recruitment directly. Recruiters may submit profiles, but doing so acknowledges that no fees apply. We will process these candidates as direct applicants. Strictly no uninvited calls.

📌 Warranty & Maintenance leading hand (Melbourne)
🏢 Resimax Group
📍 Melbourne