JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more cutting-edge ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

We are seeking a highly visible and proactive Workplace Coordinator to serve as the premier ambassador of our corporate community. In this dynamic role, you will be the primary point of contact for employees and guests, building lasting relationships and delivering intuitive, high-touch services that anticipate workplace needs. From managing lobby operations and visitor systems to overseeing soft services and vendor coordination, you will ensure our workspaces are flawlessly maintained and welcoming.

By conducting daily floor walks and actively engaging with the community, you will drive service excellence and ensure full compliance with established performance metrics. This is an exceptional opportunity for a service-driven professional who thrives on creating memorable guest experiences and maintaining a vibrant, orderly office environment.

Key Responsibilities include:

Client Experience &

- Relationship Management

Serve as primary point of contact for all employee and guest inquiries, issues, troubleshooting, and feedback

Build meaningful lasting relationships with employees and guests, maintaining calling and culture cards

Spend minimum two hours daily welcoming employees at reception/entrances and walking floors

Respond to all requests within one business day, including personal follow-up to ensure resolution

Ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained

Be visibly engaged and well-known throughout the workplace

Service Delivery Excellence





Execute Workplace Coordinator services consistent with SLAs, standard processes, and brand standards

Conduct routine walkthroughs to assess soft services delivery against performance metrics

Ensure compliance with service level agreements, policies, regulations, and local laws

Deliver intuitive service that anticipates needs and exceeds expectations

Assist with third-party vendor relationships and service partner management

Lobby &

- Guest Management

Enthusiastically welcome guests, anticipate needs, and assist with arrivals and departures

Manage visitor bookings using Condeco guest management system

Issue and reconcile guest and employee temporary passes, liaising with security and facilities

Direct deliveries and manage storage as required

Establish and follow protocols for welcoming media and distinguished guests

Monitor foot traffic and movement of equipment/materials through lobby

Manage orderly movement and provide turnstile support during peak periods

Provide general inquiries support and wayfinding assistance for campus, services, and activities

Sound like you? This is what we’re looking for:

Premium Guest Relations: Proven experience in corporate reception, hospitality, or premium customer service, with a passion for delivering high-touch, memorable guest experiences.

Relationship Management: Outstanding interpersonal and communication skills, with a demonstrated ability to build strong, professional relationships with diverse stakeholders and distinguished guests.

Visitor &

- Systems Management: Proficiency with visitor management software (such as Condeco) and experience managing security access passes and lobby traffic during peak hours.

SLA &

- Vendor Support: Familiarity with soft services delivery and the ability to monitor vendor performance against established service level agreements (SLAs).

Proactive Problem Solving: Strong organizational skills with a track record of resolving inquiries within tight turnaround times and anticipating needs before they arise.

Workplace Stewardship: Keen attention to detail with experience auditing and maintaining workspaces, conference rooms, and communal pantries to ensure they are consistently stocked and presentable.

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club





Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT , people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ543298

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Workplace and Lobby Concierge (Sydney)
🏢 Jll
📍 Sydney