JLL is hiring a Facilities Coordinator to join the JLL Workplace Services Australia team, based in Brisbane. This role reports to the Workplace Services Manager and will be responsible for all tenant maintenance, cleaning and on demand tenant repair works for one of our largest clients in the Brisbane CBD. JLL Workplace Services is a growing business that operates across the country with a diverse portfolio of properties.

Hours of work are weekdays and we offer supportive flexible working arrangements.

What your day-to-day will look like:

- Respond to client service requests as quickly and efficiently as possible, utilising JLL’s CMMS (Computerised Maintenance Management System) software to open and action work orders
- Engage both handyman and specialised maintenance and repair contractors in all areas of trade and cleaning expertise.
- Act as point of call for tenants when maintenance issues arise which may involve attending site inspections and tenant meetings, performing routine cleaning inspections and efficiently responding to tenant and building owner requests for information/assistance.
- Perform other related duties as required and assigned from time-to-time.
- Ensuring open work order mandates are maintained
- Efficient and polite contractor management - manage vendors and coordinate facility works as required, including chairing monthly contractor meetings and ensuring they perform to required standards
- Attend periodic internal JLL functions and complete both online and in person training for growth opportunities, networking and familiarising yourself with the greater JLL community
- Conduct regular client meetings and catchups
- Assist with procurement of vendors and services, proactively review invoices to ensure alignment with contractual rates, and coordinate timely invoice submission
- Manage uncomplex maintenance and repair projects up to a set value on behalf of the client




- This role has the responsibility of managing a DLP period on behalf of the client after a full building fitout was recently undertaken by the owners.

Required Qualifications:

- This is an entry level role. Although previous experience in a similar role is advantageous, high levels of interpersonal skills with a professional commitment to service excellence is paramount
- High levels of experience interacting with IT platforms such as Microsoft Office applications, as well as strong administrative skills are considered favorable
- Ability to perform regular inspections of building and identify, recommend and implement improvements.
- Excellent verbal and written communication skills.
- Ability to perform the requirements of the job with minimal supervision and to complete the assigned duties and responsibilities as per agreed deadlines or established schedules.
- Knowledge of local occupational health and safety requirements and vendor management for specialised services (preferred)
- Demonstrated trustworthiness, honesty, and ability to initiate and follow through with improvement initiatives
- Customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
- Attention to detail and accuracy. We place this higher than speed, we prefer getting it right the first time!
- Being able to adapt to change.

Benefits:

- 38 hrs per week fulltime salaried position
- Great employee discounts on fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- 4 weeks annual leave
- 2 mental health days
- 80-82K including super
- Phone allowance
- Laptop provided
- Hybrid WFH/WFO model
- Monthly pay
- undefined

📌 Workplace Services Facilities Coordinator (Brisbane)
🏢 Jll
📍 Brisbane