ExecThread seeks a Head of Customer Retention & Satisfaction to own the end-to-end retention strategy across Australia and Recent Zealand, spanning onboarding to long-term engagement. You will lead initiatives and work cross-functionally to improve satisfaction and reduce churn.
The role requires a strong analytical, commercially minded problem solver with a background in strategy consulting; you will influence senior stakeholders and drive commercial impact in a fast-moving fintech startup
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📌 Head of Retention & Experience (ANZ) (Sydney)
🏢 ExecThread
📍 Sydney
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