National Operations Manager - Fitness Industry This is a senior strategic leadership role within Fernwood Fitness, one of Australia's most established health and fitness brands. Reporting directly to the CEO, the National Operations Manager is a senior leadership appointment with significant influence across the organisation. You will provide strategic and operational leadership to the club network, contribute to key business decisions and help turn priorities into disciplined execution. You will lead a strong National Operations team and work closely with franchise partners and National Support Office functions to continually improve network performance, commercial outcomes and member experience.

Key responsibilities

Lead a strong National Operations team and provide strategic and operational leadership to the club network

Span network and club performance, franchise partner support, member experience and retention

Oversee current club openings, operational systems and technology, training and development, and major business projects

Help Fernwood strengthen the way technology, systems and data are used across the business

Understand technology and systems well enough to see the bigger picture — how platforms integrate, how technology can improve operational efficiency and commercial performance, and what good implementation looks like

Ask the right questions, challenge thinking, identify opportunities and risks, and confidently steer technology-enabled projects

Move comfortably between the strategic and the practical — contribute to decisions about the future of the business and ensure those decisions translate into strong execution across the network

Work with senior stakeholders and franchise partners to influence, challenge and make sound decisions

Build, develop and hold a high-performing team accountable

Lead complex, cross-functional projects and bring people through change

About you





Experienced senior operational leader with strong commercial acumen, sound judgement and proven leadership capability

Experience from the fitness, health, wellness or another multi-site consumer business, with a strong understanding of what drives performance across a network of locations

Franchise experience highly regarded

Strong commercial acumen and the ability to understand and influence the drivers of revenue, retention, productivity and profitability

Proven leadership capability, with the ability to build, develop and hold a high-performing team accountable

Robust systems and technology literacy, including an understanding of platforms, integrations, digital projects and process improvement

Ability to lead complex, cross-functional projects and bring people with you through change

Confidence working with senior stakeholders and franchise partners, including the ability to influence, challenge and make sound decisions

Strategic mindset combined with a genuine bias toward execution

Excellent judgement, accountability and the ability to operate with a high degree of autonomy

About us

Fernwood Fitness is one of Australia's most established health and fitness brands with 75 clubs nationally and a further six planned to open over the next 12 months. The business is an established and thriving Australian brand with a strong franchise network and an ambitious growth agenda. The business is in a strong position with an incredible network of franchise partners and clubs, and an ambitious future ahead. With continued network growth planned, Fernwood is investing in people, systems,



technology and member experience to ensure the business is well positioned for its next phase.

Across Australia, Fernwood Fitness is recognised as the leader in women’s health, fitness and wellness. From humble beginnings in Bendigo over 32 years ago, we now have 70 clubs, situated in every state and territory of Australia.

Every day, our powerhouse teams across Australia bring to life our mission to empower women to shine. If you want to work alongside wonderful people who are ambitious, inspired and passionate about supporting women’s health, fitness and wellness, then we’d love for you to apply for a position with Fernwood Fitness.

Roles at Fernwood vary from in-club roles such as Membership Consultant and Personal Trainers, to corporate support staff and of course, future franchisees. The opportunities for career advancement and training are endless. Many of our existing franchisees began their career as a group fitness instructor or personal trainer. Where will Fernwood lead you?

Across Australia, Fernwood Fitness is recognised as the leader in women’s health, fitness and wellness. From humble beginnings in Bendigo over 32 years ago, we now have 70 clubs, situated in every state and territory of Australia.

Every day, our powerhouse teams across Australia bring to life our mission to empower women to shine. If you want to work alongside wonderful people who are ambitious, inspired and passionate about supporting women’s health, fitness and wellness, then we’d love for you to apply for a position with Fernwood Fitness.

Roles at Fernwood vary from in-club roles such as Membership Consultant and Personal Trainers, to corporate support staff and of course, future franchisees. The opportunities for career advancement and training are endless. Many of our existing franchisees began their career as a group fitness instructor or personal trainer. Where will Fernwood lead you?

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📌 National Operations Manager - Fitness Industry (Melbourne)
🏢 Fernwood Womens Health Clubs
📍 Melbourne