The Project Director - Customer Delivery is responsible for the

end-to-end execution of customer contracts , from order intake through to final handover and acceptance. This role ensures projects are delivered

safely, on time, within budget, and to Vertiv quality standards , while maintaining strong customer relationships and protecting company margins. The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver

integrated critical infrastructure solutions , including power, thermal, and IT systems. Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress. Vertiv believes there's a better way to meet this accelerating demand for data - one driven by passion & innovation. As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs. Why Join Vertiv?

Meaningful & Fulfilling Work Inspiring & Caring Leaders in the industry Recharge Your Potential Salary & Perks:

Base + Super + Bonus + Car Allowance Be part of a top-tier team in a world-class company Office based in Port Melbourne Novated Lease

Key Responsibilities

1. End-to-End Project Ownership

Own full lifecycle delivery from

order booking to customer handover Ensure alignment with contractual scope, commercial terms, and technical requirements Act as the

single point of accountability





for project performance Serve as the primary executive interface with the customer Build and maintain strong relationships with hyperscale, colocation, and enterprise clients Manage expectations, communications, and escalations Lead governance forums (steering committees, project reviews) Own project P&L;, including

revenue, margin, and cash flow Drive cost control, forecasting accuracy, and risk mitigation Manage variations, claims, and change orders Ensure billing milestones and cash collection targets are achieved 4. Project Execution & Delivery Excellence

Lead integrated project planning across engineering, procurement, construction, and commissioning Ensure adherence to schedule, quality, and safety standards Drive execution using

Lean, Agile, and structured project management methodologies Monitor and report KPIs (schedule adherence, cost variance, quality metrics) 5. Risk & Compliance Management

Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory) Ensure compliance with

contractual obligations, local regulations, and Vertiv standards Lead issue resolution and recovery planning where required 6. Cross-Functional Leadership

Lead and coordinate global, regional, and local teams Align internal stakeholders across:

Engineering Manufacturing Supply Chain Field Services Quality & EHS

7. Supply Chain & Manufacturing Integration





Ensure alignment with manufacturing schedules and supply chain constraints Mitigate risks related to long lead items and logistics Drive collaboration between factories and project teams Oversee site execution, installation, and commissioning activities Ensure successful system integration and performance validation Lead final acceptance, documentation, and customer handover Ensure smooth transition to

service and lifecycle support teams Key Performance Indicators (KPIs)

Gross margin achievement / improvement Forecast accuracy Change order capture and claims recovery Safety performance (zero harm) Quality metrics (defects, rework rates) Qualifications & Experience

Bachelor's degree in Engineering, Project Management, or related field 12-15+ years of experience in

data center, critical infrastructure, or EPC project delivery Proven track record managing

large-scale, complex projects

($10M-$100M+) Solid commercial and contractual management experience Experience working with hyperscale or colocation customers preferred Strong commercial and financial acumen Deep understanding of

mission-critical infrastructure systems Leadership across matrix organizations Risk management and problem-solving Excellent communication and negotiation skills Ability to operate in fast-paced, high-pressure environments Travel Requirements

Willingness to travel (30-50%) depending on project location Why This Role is Critical to Vertiv

This role directly impacts

customer satisfaction, revenue realization, and profitability

by ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv's ability to support the rapid growth of

hyperscale and AI-driven data center infrastructure globally .

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📌 Project Director (Melbourne)
🏢 Vertiv
📍 Melbourne