About the Role Secom Australia is seeking an experienced and commercially minded National Manager (Protective Services) to lead and support our national guarding and protective services operations. Reporting to the Deputy Managing Director, this senior leadership position will oversee a team of Client Services Managers and be responsible for driving operational excellence, client satisfaction, business performance and team development across Australia.

About the Company Secom Australia (ML404791187) is a leading integrated protective security solutions provider with an extensive presence throughout Australia and New Zealand. As a wholly owned subsidiary of Secom Corporation (Japan), we deliver integrated security solutions across corporate, government, and commercial sectors, combining protective services, monitoring, patrols and technical security solutions.

For more information, visit: https://www.secom.com

Key Responsibilities

Lead, mentor and develop a national team of Client Services Managers

Develop and foster strong relationships with subcontractors

Drive operational performance, service excellence and continuous improvement

Manage key client relationships and act as a senior escalation point

Oversee service delivery, compliance,



client satisfaction and safety outcomesMonitor KPIs, financial performance, budgeting and profitability

Lead operational improvement, workforce planning and change initiatives

Support tenders, contract renewals and strategic business growth

Ensure compliance with licensing, WHS, regulatory and industrial relations requirements

What You'll Bring

Australian Citizenship/Permanent Resident with unrestricted rights to work in Australia

NSW Security Licence

Full Drivers Licence (required)

Senior leadership experience within security, guarding, protective services, or a similar operational environment

Proven success leading geographically dispersed teams and large-scale operations

Robust client management, stakeholder engagement, and relationship-building skills

Commercially astute with experience managing financial and operational performance

Sound knowledge of security licensing, WHS, and industrial relations requirements

Strategic and operational leadership capability with a focus on continuous improvement

Willingness to travel nationally as required

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