Great Southland Bullion (GSB) is looking for full-time Mandarin-speaking Retail Sales Associates to join our GSB stores in Victoria.

You'll help customers sell their unwanted gold and silver (jewellery, bullion, etc.) as well as guide and support customers in buying gold and silver bullion.

No precious metals experience is required - we provide full, industry-leading training. If you enjoy working with people, take pride in customer relationships, and want to build a career in a specialised and trusted industry, we'd like to hear from you.

GSB is a boutique precious metals business that buys and sells gold and silver using industry-leading technology. Our stores are located inside major shopping centres, giving customers a safe, secure and convenient place to trade. To understand more about who we are, click here: https://greatsouthlandbullion.au/

About You :

You are professional, confident and customer-focused, with a natural ability to build trust and rapport. You take pride in your presentation, communicate clearly and bring integrity, accuracy and attention to detail to your work.

Experience in sales, customer service, retail or marketing is highly regarded.

Position Summary :

Based at our Chadstone, Glen Waverly and Box Hill

- Assist customers buying and selling gold and silver
- Provide professional and friendly customer service
- Assess and test precious metals using industry-leading technology
- Process transactions accurately and securely
- Promote GSB’s products and services
- Build strong customer relationships
- Follow GSB’s operational, compliance and security procedures

Key Requirements :

- Must speak Mandarin
- Access to reliable personal transport




- Flexibility and willingness to work across our 3 locations - Chadstone, Glen Waverley and Box Hill
- Professionalism and personal pride in presentation
- Emotional intelligence and the ability to show genuine empathy
- Confidence, clarity, and discretion in communication
- Strong attention to detail and accuracy
- A commitment to ethical conduct and trust-building
- The ability to build rapport with a diverse customer base

Job Responsibility :

As a part of the GSB team, your role will;

- Support customers in selling their gold and silver to GSB (jewellery, bullion, etc.) - and in certain locations to support them in buying bullion.
- Provide informed, confident guidance based on market knowledge
- Focus on marketing and promoting the business
- Handle transactions with care, accuracy, and professionalism
- Create a safe, respectful, and supportive environment for every customer
- Uphold the GSB values and culture in every interaction

Job Perks :

- Full-time rate starting at $70,000
- Casual, part-time and full-time roles with flexible schedule across a 7-day roster
- Full product and industry training - you don't need a precious metals background
- Hands-on management support and genuine scope to grow with a national brand
- A team that values relationships, integrity, generosity and partnership

How to apply

To apply, please provide your resume and a cover letter addressing the Key Requirements. Applicants are also encouraged to complete the optional video interview to increase visibility of their application and showcase their suitability for the role.

Pay: From $70,000.00 per year

Work Location: In person

📌 Retail Sales Associate - Precious Metals (Mandarin Speaking) (Burwood East)
🏢 Great Southland Bullion
📍 Burwood East