DARCORE IT Solutions is looking for reliable and experienced Level 1 Desktop Support Engineers across Australia to support our ongoing IT service requirements.

We are seeking engineers available for dispatch-based assignments from Monday to Friday, with opportunities for full-time work. Candidates should have experience in desktop support, hardware and software troubleshooting, and general IT operations.

Working Schedule & Rates

- Working Days: Monday to Friday
- Availability: Full-time availability preferred
- Work Type: Dispatch-based, on-site IT support
- Hourly Rate: Negotiable based on experience and task requirements
- Half-Day Assignments: Rates negotiable
- Full-Day Assignments: Rates negotiable
- Location: Various client sites across Australia

Engineers should be available to travel to client sites as required and provide professional on-site technical support.

Key Responsibilities

- Diagnose and resolve hardware and software issues.
- Provide Level 1 desktop, laptop, and basic server support.
- Set up and configure new laptops and desktop computers.
- Install authorised software, antivirus, security updates, and upgrades.
- Support Microsoft Windows desktops, Microsoft Servers, and Microsoft Exchange.
- Troubleshoot operating system, application, and peripheral issues.
- Escalate complex technical issues to the IT Manager when necessary.
- Create recent user accounts and disable expired accounts in accordance with company procedures.
- Assist with mailbox maintenance and archiving.
- Perform network and telephone patching and support internal user moves.




- Assist with backup management and tape rotation.
- Maintain equipment records, fault logs, user documentation, and IT asset information.
- Assist with IT hardware/software purchasing records and software licence management.
- Follow client procedures and provide professional customer service.

Requirements

- Previous experience in Level 1 IT support, desktop support, or a similar role.
- Knowledge of Windows desktops, laptops, and basic server support.
- Experience with hardware/software troubleshooting and software installation.
- Familiarity with Microsoft Server, Microsoft Exchange, and user account management.
- Basic networking and peripheral troubleshooting skills.
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently and follow client instructions.
- Availability for weekday, dispatch-based assignments.
- Willingness to travel to client sites within the relevant service area.
- Valid Australian work rights.

How to Apply

Interested candidates should share their updated CV, contact details, current location, availability, and expected hourly/half-day/full-day rates.

Email: [email protected]

Whatsapp Number # +44 7752 861498

You can also contact us directly via LinkedIn.

Join DARCORE IT Solutions and become part of our growing network of IT support professionals across Australia.

DARCORE IT Solutions
Powering Connections. Empowering Business.

Pay: $0.10 – $0.80 per hour

Expected hours: 30.0 per week

Work Location: In person

📌 Level 1 Desktop Support Engineer (DSS) – Australia
🏢 Darcore It Solutions
📍 Australia