Senior Case Worker - Specialist Homelessness Service (SHS)

- Not-for-Profit. Help Young People to participate in social, economic and community life.
- Nepean, Blue Mountains and Hawkesbury LGAs
- Permanent Part time – up to 35 hours per week, Monday - Friday
- SCHADS Award - CASH Employee Level 3, commencing $53.43 per hour
- Australian Citizens and Permanent resident holders only
- First Nations Peoples are encouraged to apply

Perks

- Increase your take home pay with Salary Packaging tax-free benefits (only applicable to Perm employment)
- Monthly Supervision, Learning & Development, opportunity to work across teams, Portable Long Service Leave, Employee Wellbeing and Employee Assistance Programs, Flexible Work Practices, Annual Family Picnic Day and additional cultural supports for Aboriginal staff, just to name a few!

About Us

Platform Youth Services is a growing not-for-profit based youth homelessness service, that has provided holistic services to vulnerable young people who are at risk of homelessness or who are experiencing homelessness in the Nepean, Blue Mountains and Hawkesbury areas for over 45 years.

We exist to help vulnerable young people have the opportunities, skills, and support they need to actively participate in their social and economic communities. Our culture is built on the core values; Integrity, Aspiration, Respect, Advocacy, Connection and Perseverance

For more information about us, please visit www.platformys.org.au

About the role

As a Senior Case Worker, you’ll provide expert guidance and support to strengthen case management practice across all Platform programs and services. You’ll mentor Case Workers, facilitate case reviews, provide advice on complex cases and lead practice improvement, training and resource development. Working alongside Coordinators and other Workers, you’ll help build team capability and ensure consistent, best-practice support for young people. You’ll also maintain your own caseload and continue delivering direct client support.

The role works across Platforms range of services,



contributing to an integrated, end to end approach to service delivery.

We are looking for a motivated and dedicated Senior Case Worker to join our dynamic team who:

- Has an interest and passion for creating independence in young people with knowledge of the range of issues facing homeless youth
- A consultative and collaborative approach, with the confidence to mentor others and share knowledge
- Ability to work autonomously while contributing to a strong, connected team
- Sound judgement and demonstrated expertise in managing complex cases, crisis situations and housing challenges
- Commitment to a learning culture and ongoing professional development
- Ability to multi-task and work under pressure
- Ability to engage, relate and communicate successfully with people from diverse backgrounds
- Ability to maintain an ethical, inclusive and non-judgmental attitude
- Alignment with Platforms core values; integrity, aspiration, respect, advocacy, connection and perseverance.

Selection Criteria

The minimum requirement to be considered for this role include:

- Expert knowledge of best practice case management principles and tools and extensive experience in Case work (minimum 2 years) working with young people who are homeless or at risk of homelessness.
- Experience in developing supports and leading projects relating to case work, including development and facilitation of education and training and creation of related procedures/guides pertaining to best practice case management and associated tools.
- Experience in training, facilitation and mentoring of less experienced staff.
- Excellent communication skills (verbal and written),



along with superior interpersonal and collaboration skills as you will be required to work closely together and in conjunction with Coordinators to support Case Workers across all of Platform’s programs and services.
- Demonstrated experience in applying sound judgement and decision making in dealing with or supporting complex cases and provision of expert advice to others in these situations (including understanding of difference in roles and responsibilities between CW, Senior CW and Coordinators), along with demonstrated skills in knowledge sharing and role modelling best practice.
- Exceptional organisational and time management skills in setting priorities, planning, and organising own work balancing between managing own case load whilst also supporting others.
- Demonstrated commitment and initiative to undertake continuous improvement of case management across Platform.

Qualifications, Checks and References

- Completed Diploma in Youth Work, Community Services or Welfare qualifications
- Evidence of Australian Citizenship or Permanent residency
- Unrestricted Current `C` class Driver’s Licence as you may be required to work across any of Platforms sites in the Nepean, Blue Mountains and Hawkesbury areas
- A valid National Police Clearance, Working with Children Check
- Two referees, including current or most recent manager.

How to apply

If you are passionate about helping young people and believe your experience and values align, please forward the following;

- Resume
- Document addressing the selection criteria (no more than 2 A4 pages)
- Copy of related Qualifications
- Copies of other Checks and References, as outlined above

to [email protected] by close of business on Wednesday 4th November 2026.

Pay: $53.43 per hour

Expected hours: No more than 35.0 per week

Experience:

- Case management: 2 years (Required)

Licence/Certification:

- National Police Check (Required)
- Working with Children Check (Required)
- Drivers Licence (Required)

Work Location: In person

📌 Senior Case Worker - Specialist Homelessness Service (SHS) (Penrith)
🏢 Platform Youth Services
📍 Penrith