Restaurant Shift Supervisor / Front of House Supervisor

Eating House Rowville | Rowville VIC 3178

Job Type: Part-Time / Full-Time
Location: Wellington Village, Rowville VIC

About Eating House

Eating House is a busy, well-established restaurant and bar in Rowville, offering a vibrant dining experience across breakfast, lunch and dinner, alongside private functions, celebrations and events.

Known for our diverse menu, extensive drinks selection and welcoming atmosphere, we pride ourselves on delivering exceptional hospitality and memorable guest experiences.

We're looking for a confident, motivated and experienced Restaurant Shift Supervisor to join our management team and help lead our front-of-house operations.

If you're a natural leader who thrives in a fast-paced restaurant, enjoys developing people and takes genuine pride in delivering outstanding service, we'd love to hear from you!

About the Role

As a Shift Supervisor, you'll take an active, hands-on role in leading our front-of-house team and ensuring the smooth operation of daily restaurant services.

You'll work closely with our management team to maintain high service standards, motivate staff and deliver exceptional experiences for every guest.

Your responsibilities will include:

- Leading and supervising front-of-house staff during breakfast, lunch and dinner services
- Coordinating daily restaurant operations to ensure smooth, efficient service
- Managing table allocations, reservations and guest flow
- Delegating duties and ensuring team members remain productive throughout their shifts
- Providing hands-on support during busy service periods
- Training, coaching and motivating FOH team members




- Maintaining excellent customer service and hospitality standards
- Handling guest enquiries, feedback and complaints professionally
- Monitoring service quality, food presentation and delivery times
- Encouraging beverage sales, menu recommendations and upselling opportunities
- Overseeing POS transactions, cash handling and payment accuracy
- Managing opening and closing procedures
- Ensuring compliance with food safety, hygiene and responsible service of alcohol requirements
- Communicating effectively with kitchen, bar and management teams
- Assisting with stock control, operational checklists and daily reporting
- Identifying and resolving operational issues before they affect the guest experience

What We're Looking For

- Previous experience as a Restaurant Supervisor, Shift Supervisor, Senior Waitstaff or similar hospitality leadership role
- Minimum 2 years' experience in a busy restaurant or hospitality environment preferred
- Strong leadership skills and the ability to confidently manage a team
- Excellent customer service and communication skills
- Ability to remain calm, organised and decisive under pressure
- Strong understanding of restaurant service standards and operations
- Confidence handling guest complaints and resolving problems independently




- Ability to motivate, coach and support team members
- Good organisational skills and attention to detail
- Experience with restaurant POS and reservation systems
- Current Victorian Responsible Service of Alcohol (RSA) certificate
- Reliability, professionalism and a positive, hands-on attitude
- Flexibility to work a rotating roster, including evenings and weekends

Experience in a high-volume restaurant with breakfast, lunch and dinner service will be highly regarded.

What We Offer

- A leadership opportunity within an established, successful local restaurant
- A supportive and experienced management team
- A vibrant, fast-paced hospitality environment
- Opportunities to develop your leadership and restaurant management skills
- Experience across restaurant operations, bar service, private functions and events
- Opportunities for career development and career progression
- A friendly, professional and team-focused workplace
- Competitive remuneration based on experience and the applicable award

Apply Now

If you're an experienced hospitality professional ready to take ownership of your shifts, lead a team and deliver exceptional guest experiences, we'd love to hear from you!

Apply through Indeed with your resume and a brief introduction outlining your hospitality experience and leadership background.

Please include your availability, particularly for evening and weekend shifts.

Join Eating House Rowville and help us deliver outstanding hospitality, every guest, every shift!

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

📌 Restaurant Shift Supervisor / FOH Supervisor (Rowville)
🏢 Eating House
📍 Rowville