Job Description

A career that lets your passion shine:

- Create a warm and memorable first impression, welcoming every guest in accordance with Sofitel luxury service standards.
- Assist guests with luggage on arrival and departure, including storage, retrieval and delivery to guest rooms with care and attention.
- Provide personalised information about the hotel, local attractions, dining, transportation and the best of the Gold Coast.
- Escort guests to their rooms when required, introducing hotel facilities and responding to questions along the way.
- Assist with valet parking and coordinate taxis, private transfers and other guest transportation requirements.
- Anticipate and respond to special requests, including guest amenities, celebrations, room deliveries and personalised touches.




- Support the Concierge and Front Office teams with reservations, local recommendations and guest enquiries.
- Maintain an immaculate and welcoming hotel entrance, lobby and Concierge workplace, ensuring presentation reflects Sofitel luxury standards.
- Safely receive, store and deliver guest luggage, mail and parcels while maintaining accurate records and security.
- Promote hotel facilities, dining experiences, events and services, helping guests make the most of their stay.
- Collaborate closely with Front Office, Housekeeping, Engineering, Food & Beverage and other departments to ensure a seamless guest journey.

📌 Guest Experience Host (Broadbeach)
🏢 Sofitel
📍 Broadbeach