The Digital Operations Branch withing the Information Technology Division is seeking a motivated and customer-focused APS5 State and Territory Office (STO) Support Officer to join our team.
This role provides high-quality, multidisciplinary support to departmental staff across State and Territory Offices, delivering responsive ICT and corporate support services that enable business continuity and an improved employee digital experience. The successful applicant will coordinate and triage service requests, work collaboratively with vendors and stakeholders to resolve issues, support events and senior departmental staff, and contribute to change initiatives across the Department.
Working under limited direction, the APS5 STO Support Officer will demonstrate robust stakeholder engagement, sound judgement, and a commitment to customer service excellence. The role is suited to a proactive team player with experience in ICT service delivery, relationship management, and supporting staff in a fast-paced operational environment.
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📌 APS Level 5 - Support Officer - Digital Support Section (Melbourne)
🏢 Australian Department Of Health
📍 Melbourne
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