About the role

As an Implementation Consultant, you'll lead customers through the full implementation lifecycle from discovery and configuration to training and go-live. You'll act as a trusted advisor, helping businesses align MEX with their operational needs and build best practices for maintenance management. MEX is in a period of active evolution, and this role suits someone who is energised by owning outcomes and building something meaningful, comfortable learning quickly and operating without a complete playbook, and contributing to building one.

Key responsibilities

- Rapidly learn and master the MEX product suite (V15 and V16) to become a confident subject matter expert for customers and internally

- Lead customers through the full implementation lifecycle, discovery, configuration, training, and go-live

- Act as a trusted advisor, helping businesses align MEX with their operational needs and build maintenance best practices

- Lead online and face-to-face training sessions for users at all levels across diverse industries

- Facilitate regular check-ins and status meetings to track progress and resolve issues

- Guide customers through data migration and system setup to ensure a smooth go-live

- Develop and maintain strong customer relationships, driving adoption and satisfaction

- Contribute to improving training materials and product documentation

- Identify and document process improvements as our delivery model matures

About you

- 2+ years' experience in software implementation, consulting, or training (preferably CMMS or ERP systems)

- Robust understanding of maintenance, facilities, or asset management workflows





- Excellent communication and presentation skills with the ability to simplify complex concepts

- High attention to detail, organisational skills, and ownership of deliverables

- Comfortable managing multiple customers and projects simultaneously

- Bachelor's degree in Engineering, IT, or Business (or equivalent practical experience) - desirable

- Experience with MEX, TMA, or similar CMMS solutions - desirable

- Experience facilitating workshops and customer onboarding projects - desirable

- Proficient with SQL, report writing, and general software administration - desirable

- Track record of contributing to process development or team documentation - desirable

About us

MEX Maintenance Software is an Australian-made CMMS based in Brisbane. For over 30 years, MEX has helped asset-intensive businesses manage maintenance, assets, and inventory efficiently. Now part of the TMA Systems global portfolio, MEX is entering an exciting growth phase with the release of MEX 16 - a next-generation cloud-based solution.

Benefits

- Global platform, Australian roots - work on a product with 30 years of history and a growing global presence through TMA Systems

- Real variety, exposure to a wide range of industries and customer environments

- Genuine influence, as a growing team, your ideas and contributions will shape how we work, not just what you deliver

- MEX 16 from day one - be part of the consulting team delivering our next-generation cloud solution to new customers

- Supportive culture - a team that encourages learning, growth, and looking out for each other, especially during periods of change

- Occasional domestic and international travel may be required

📌 Implementation Consultant/Trainer (Fortitude Valley)
🏢 Maintenance Experts
📍 Fortitude Valley