About the role

This is a casual role (to start) working alongside a specialist colorectal surgeon. You will be the welcoming face of the practice — looking after reception and patient interactions — while also supporting the broader administrative and coordination needs of the practice. Day to day this includes patient scheduling, theatre coordination, referral management, and communication with hospitals and GPs. We are looking for someone who is self-motivated, thorough, and happy to get on with things independently. The role is expected to involve approximately 8–16 hours per week, usually on Mondays and/or Tuesdays, with flexibility for the right candidate.

About us

Launceston Surgical is the specialist practice of a colorectal and general surgeon offering laparoscopic, robotic, and minimally invasive surgery to the Northern Tasmanian community. We are committed to delivering exceptional, personalised surgical care. We are a small, close-knit team with a modern approach to practice management — embracing cloud-based systems and AI tools in our day-to-day workflows to work smarter and deliver better outcomes for our patients.

Key responsibilities

- Welcome patients and manage phone, email and in-person enquiries

- Administrative support to the surgeon — correspondence, diary management, and follow-through

- Proofreading and quality-checking outgoing patient letters prior to dispatch

- Patient scheduling, registration, diary management and front-of-house coordination

- Theatre and endoscopy list coordination with hospital teams

- Process Medicare billing and payment processing

- Referral triage, clinical note retrieval, and GP liaison. Referral work is administrative; clinical questions or concerns are escalated to the surgeon.

- Practice administration — updating records, scanning, uploading documents, filing, Gentu software, and compliance

- Identifying workflow improvements and implementing practical solutions





- Reception and answering phones — managing all patient and professional enquiries

Essential qualities we are looking for in candidate

- Well-organised, meticulous with a strong attention to detail

- A good communicator — with patients, colleagues, and clinical teams

- Able to manage competing priorities and work well independently

- Calm and reliable in a busy environment. Strong work ethic.

- Professional and discreet when handling sensitive information

- Comfortable with technology and open to using digital and AI tools in daily work

- Willing to pitch in and see tasks through to completion

Desirable qualities/experience

- Previous experience in medical administration / reception

- Experience working in the hospital setting in any capacity - medical (other) student/allied health/administration/nursing etc

- A good communicator — with patients, colleagues, and clinical teams

- Familiar with medical practice management software - ideally Gentu

Benefits

- At or potentially above industry standard casual hourly rate, as per the Health Professionals and Support Services (HPSS) Award 2020 (depending on experience)

- A varied role and a genuine scope to grow including into more senior positions, including experience in a practice management role

- A collaborative working environment with a supportive team

- Modern, forward thinking practice using cloud based and AI-assisted tools

- The opportunity to contribute to a well-regarded specialist practice

- On site and potential ongoing administrative training and regular medical education can be provided.

To apply, submit your application through SEEK or directly via email and attach your current CV. If available, please include the names and contact details of two qualified referees in your CV.

Applications will be reviewed, and shortlisted candidates will be contacted to arrange an interview. Referee checks will be conducted for shortlisted candidates as part of the selection process.

More about the practice: www.launcestonsurgical.com.au
Enquiries: ••••@launcestonsurgical.com.au | (03) •••• •981

📌 Medical Receptionist (Surgical Practice) (Launceston)
🏢 Launceston Surgical
📍 Launceston